Algramo

Operations & Service Delivery Coordinator

Are you the one who is going to help us to refill the UK? 👀 ♻️ 🇬🇧

Get to know us! 😱

Algramo is a Chilean start-up born in 2013 that began working alongside family-owned neighbourhood stores, distributing everyday products in vending machines and reusable packaging. This system allowed people to purchase products ‘by the gram’- the literal translation of Algramo. Doing this enables low-resource families to buy in small quantities and pay less for life’s essentials.

Algramo has become a real-world example of a viable circular economy business model with global potential. It was recognised by Fast Company in 2015 and 2020 as the Most Innovative Company in Latin America. In 2019, Algramo won first place in the National Geographic Ocean Plastic Innovation Challenge and MIT Solves Circular Economy cohort. In 2021, Algramo won a spot in The Circulars Accelerator Program, an initiative of Accenture, in alliance with Ecolab and in collaboration with the World Economic Forum.

Algramo has presence in Chile, USA, Indonesia and now in the UK, and is currently working with global brands like Unilever, Nestlé, Walmart, Colgate and Lidl, to create smart inclusive distribution systems that meet their global supply chain and quality assurance standards. This creates a highly scalable circular distribution system that enables consumers to buy just the product and not the packaging waste.

The Role

We are looking for our new Operations & Service Delivery Coordinator 🚀 . If you are interested please send us your CV and cover letter to rrhh@algramo.com 😉

What is the purpose of this role? 💪

You will be in charge of supporting the day-to-day operations of the business, working across a range of functions, as Algramo navigates its start-up phase in the UK.

In this role, you will play a vital role in boosting the user experience by ensuring a smooth delivery of services that meet and exceed customer demands.

What will your Responsibilities be? 🤔

Service Delivery

  • Responsible for the overall upkeep and monitoring of equipment in the UK
  • Ensuring that services are being seamlessly delivered to clients and maintaining high performance levels
  • Taking ownership of critical incidents, coordinating resolutions, and establishing effective post-incident reviews and follow-up
  • Regular reporting to management
  • Analysing processes and helping to create strategies for service delivery optimisation
  • On the ground support and local coordination for the Global Service Delivery team in Chile HQ - working across time zones

Operations

  • Support the Country Manager in managing and resolving operational issues
  • On the ground support and local coordination for Operations and Technology teams based in the Chilean HQ
  • Drafting and maintaining procedures and SOPs
  • Ordering and procurement of parts and materials
  • Inventory management
  • Freight and logistics

Quality and Regulatory assurance

  • Research and support in understanding and adhering to regulatory requirements
  • Supporting and developing quality management processes

What are the requirement for this role? You will the right fit if you have... 👇

  • At least 2 years’ relevant experience in the role or similar
  • Experience in dealing with third-party-provided services
  • Basic technical understanding of IT hardware and software solutions
  • Knowledge of data analysis and reporting
  • Experience with remote monitoring of IT systems (desirable but not essential)
  • Experience managing budgets (desirable)

We are looking for someone who is proactive, independent, accountable and passionate about service excellence. If you are the one, do not hesitate anymore and apply for the role, we are waiting for you!

Benefits

  • 28 days holiday + banks holidays
  • Birthday off
  • Hybrid working
  • Enhanced parental leave

Questions