Arbor Education

Senior Account Manager

Join Arbor Education as they are looking for a Senior Account Manager

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.

At Arbor, we passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job. Over 3,000 schools and trusts use our products to work more collaboratively, free staff from busywork, and drive their schools forward.

Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

About the role

Over 80% of Arbor’s revenue and customer base is made up of complex accounts comprising secondary schools, academy trusts and large groups of schools. As Senior Account Manager, you will be responsible for managing a named group of these accounts to ensure their commercial success and ambassadorial role with Arbor. You’ll work alongside the Partnership Manager at handover and the Project Manager team during implementation, and then own the relationships for the rest of an account’s life with Arbor- hopefully many many years!

Core responsibilities

  • Strategic relationship building with key stakeholders, being a key contact for the school

  • Termly calls to review customer health and happiness (and scope out potential revenue opportunities)

  • Needs identification, including training and consultancy needs

  • Understand the various services we offer (Training and Consulting Services and Licence options) to ensure that we are supplying the right services to meet the customer’s varied needs.

  • Being a point of contact for risk escalation, providing options and solutions for the customer

  • Scoping your accounts for referencability and testimonials

  • Ensuring our customers feel valued but also to identify and respond to commercial opportunities

  • Support Partnership Specialists & Partnership Managers on introducing prospects to top tier Ambassador customers

About you

  • Strong commercial acumen. The ability to challenge client thinking and build strong relationships as a trusted advisor

  • Experience in edtech or the education sector as a school leader or technical specialist in a secondary school

  • New and upsell sales success track record

  • MIS expert knowledge and demonstration capability

  • A passion for school improvement based on a belief that Arbor does transform how schools work

  • Organised and able to prioritise your accounts, ensuring success of each school in a fast paced, high growth environment.

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • We believe in supporting you to grow professionally and giving you the freedom to choose how. If you tell us where you want to go, we have a dedicated training budget to help you get there!

  • 1 day off each year to volunteer with a charity of your choice.

  • Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.

  • Depending on your role can offer flexible working.

  • We offer enhanced maternity pay to support new mothers during this exciting period of your life.

  • Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)

  • We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.

  • Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from.

  • We welcome dogs in our office!

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com.

Please note: We are unable to provide visa sponsorship at this time.