Broker & Agent Relationship Manager

Join Work.Life as they are looking for a Broker & Agent Relationship Manager

Work.Life is a flex workspace provider for businesses who care about people. We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have coworking & managed offices across London, Reading and Manchester; over 6000 members; and an amazing team of over 50 who share our ambition to redefine the workspace experience for the better.

Your role

Your role will own all strategic relationships with our broker and agent community, maximising

lead generation opportunities to deliver forecast revenue.

You’ll be the brand ambassador for within the industry, relentlessly building & maintaining great

relationships to drive engagement with our business.

We are looking for a passionate, pro-active person who can support in driving our business as if it were their own. Must be a people-person, fun-loving, organised, insanely efficient, and relentless in building great relationships.

We trust you to prioritise well, maintain great relationships & make considered recommendations on sales opportunities. Our central sales team are role models in driving sales, as well as keeping our businesses profitable by balancing the right deals against the right opportunities in our spaces. If this is something you can handle; we’d love to hear from you.

Your day to day

You’ll identify opportunities for new potential partners & agents in the market & actively drive these

You’ll support the Commercial Director by leading improvements in reporting across the sales function, including reporting, forecasting and pipeline management – helping us to understand performance & market trends

You’ll provide insight on pricing, innovation & market developments within the industry to enable strong decision making

You’ll build relationships across our industry by supporting events & activations and being regularly visible in our spaces

You’ll support the team by updating training & marketing collateral & sharing your own new ideas in this area

You’ll lead on improving content & communication through our 3rd party partnerships, enabling better quality leads

You’ll support our membership teams to deliver a great product through proactive education & training

You’ll proactively manage all internal & external communications regarding new locations & availability

You’ll design & innovate incentives and engagement events to deliver exceptional relationships with our brokers, agents & internal teams

You’ll attend key events on behalf of the company, consistently broadening the network of the business

You’ll be measured in this role by:

oImprovement in broker engagement

oImproved enquiry to tour conversion with all brokers & agents

oDelivery of revenue and EBITDA budget & any revised forecasts

oIncrease in tour bookings from direct outreach

oQuality of support to Central Sales team in converting leads to deal.

About you

·You’ll have 3+ years of coworking or commercial workspace sales/marketing experience

·You’re able to share a strong track record of account / relationship management with demonstrable revenue & profit delivery

·You’ll be confident, persuasive & engaging – a great communicator as well as a great listener – able to understand new and existing members’ needs & collaborate brilliantly with both our support team & the teams in each of our spaces

·You’re able to adapt your style & communication skills to suit a broad audience

·You’re passionate about the workspace & office industry & actively share this with others

·You’re commercially minded and able to understand revenue & profit opportunities to deliver the best deal for the business

·You’re super organised, a diary ninja & have consistently great attention to detail

·You’ll be ambitious with an entrepreneurial spirit; self motivated and full of energy to be part of a team with big plans for the year ahead!

·You’re up for travel where it’s needed (mostly in central London) – happy to jump in to tour our spaces if required & build relationships face to face

Why you’ll love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.

·Amazing ‘HQ’ in Holborn

·A supportive & friendly team of hard-working people

·25 days holiday per year excl. Bank Holidays (additional day per year up to 30 days)

·£75/month towards your mental & physical wellbeing

·Team joy budget to be spent together with your team

·Flexible working policy

·Personal development & training opportunities

·4 paid charity days per year

·Quarterly team socials

·Wellness opportunities like yoga & self-space sessions

·Discounts with brilliant local businesses

The need to knows

·The start date for this role is ASAP – but we’ll wait for the right person

·The interview process will be three stages; a phone interview & two face to face interviews - with the final interview including a short presentation

·Sophie Turnbull, Commercial Director will be the hiring manager for this role.

At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.

We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.

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