Karma Cans is a lunch delivery company, based just off Broadway Market in Hackney, that makes and delivers up to 1000 meals a day (with plans to increase this number!). We're a relaxed, happy team of 12 people and we're looking for a dynamic, practical and strategic thinker to join us for the long term to grow and iterate our business.
We are looking for an excellent Head of Operations who can think big and small, taking care of the little things that matter, while being able to think long term about new improvements, processes and systems. Alongside managing the Kitchen Operations, you will work closely with the Head Chef and Head of Sales as a leadership unit in order to advance the objectives of the company.
The ideal person will be organised, proactive and upbeat, with the ability to keep very calm under pressure. An all rounder who will bring a positive energy to the team and has no problem getting their hands dirty.
This is a leadership role and you will be expected to manage your own time while defining and executing your own goals. The work you will undertake outside of the day-to-day operations will be project-based and there is scope to centre those projects around your own ideas, experience and targets.
Managing the Operations team, setting their tasks, objectives and performance indicators.
Managing external ordering platforms, updating menus and processing orders.
Overseeing production and managing deliveries. 1000 items can leave the kitchen before 11am on a busy day, your role is to make sure they leave and arrive on time and in the right place.
Planning and coordinating courier and in-house cyclist routes based on location and delivery times; A good knowledge of London is helpful.
Booking couriers and maintaining/forming long-term partnerships.
Providing customer service when necessary and liaising with clients.
Ordering equipment, packaging and kitchen appliances.
Building management - Organising & overseeing necessary maintenance works.
Managing the preparations for and logistics of all events and new commercial ventures.
Developing project plans to improve and grow the business.
Devising & implementing long-term strategy; individually as well as part of the leadership team.
Financial review & monitoring; working closely with the financial controller to increase efficiency and reduce costs.
All about you. You’re someone who:
Is calm, communicative & inspiring
Is exceptionally proactive
Has proven management experience
Has the ability to work individually & in a close-knit team
Can define your own goals, manage your own time and drive your own success
Has exceptional multi-tasking and time management skills
Has a problem solving mentality
Is fluent in MS Office & Google Workspace programmes
What you get:
Competitive salary (£40K)
Autonomy & Flexibility
The ability to build a team and business with considerable freedom
Free lunch every day
Phone contract subsidy