The Big Give

Customer & Operations Executive

Due to growth in the Big Give’s operation, we’re recruiting this new position to our small but impactful team.

Role purpose: To provide an effective first point of contact with many of Big Give's customers, including charity partners and donors. Provide support to the rest of the Big Give team across a variety of digital, operational and customer projects.

What you will do:

  • Responding to inbound queries to the Big Give - supporting both Charities and Donors 
  • Verification and onboarding of charities onto the Big Give platform 
  • Supporting operational effectiveness within the Big Give team, for example creating Salesforce reports, digital project management support, managing invoices., Data management & administration

About you:

  • Committed to providing effective customer service, representing Big Give's brand values of generosity, purpose, trustworthiness and togetherness 
  • Comfortable working in a "tech first" environment.
  • A brilliant attitude; committed, hard-working and willing to learn 
  • Exceptional organisational skills, ability to plan your work and manage your time effectively 
  • A desire to want to achieve results to make a difference in a small successful team
  • Attention to detail 

What you need:

  • Customer service experience, ideally in a digital environment 
  • Exceptional IT skills - Our most widely used apps include G-Suite, Slack, Jira, Salesforce, and SurveyMonkey. 
  • Strong communications skills with an excellent standard of written and spoken English
  • Strong numerical and data analysis skills (Excel and Google Sheets)
  • Travel to our London office 1-2 days per week (currently Tuesdays)
  • A good understanding of the UK charity sector (desirable)

What you'll get

  • £25,000 - 30,000 salary (depending on experience) 
  • Up to 30 days of Annual Leave, excluding Bank Holidays
  • Flexible working, including the provision to work from home 
  • Investment in your personal development
  • Other benefits include childcare vouchers, a company pension scheme, personal accident cover, a personal development allowance and free eye tests.

Application deadline: 25th September 2022. 

Candidates must have the right to work in the UK.