Women Returners

Client Programme Director

Purpose-led consulting, coaching and network organisation seeks Client Programme Director to drive social change

Would you like to contribute to our mission of removing the career break penalty and making career breaks a normal part of a 40-50 year career?

We’re looking for a Client Programme Director to join our expanding team. The Client Programme Director will be the relationship lead for a portfolio of our employer partners, setting up, developing and growing a wide range of individual and cross-company returner programmes.

We can offer hugely rewarding work and a welcoming and supportive working environment, with a friendly and informal team who all work remotely.

The role is open to all UK candidates with relevant skills and experience.

This is a permanent role, on 4 or 5 days a week basis (working pattern to be mutually agreed at interview stage).

About the role

The role is varied and busy. You will be part of the Client Director team working closely with our Programme Managers to set up and deliver selected returner programmes and returner events.

After full training and shadowing, you will progress to taking the lead on a number of client relationships. It’s a hands-on role working closely with our Programme Managers who are responsible for day-to-day programme delivery.

Once you’re settled in, you will lead on the key components of a returner programme for your portfolio of clients, including:

  • providing expert consulting support to employer partners
  • presenting at large stakeholder meetings
  • leading on a programme plan for end-to-end support to all stakeholders
  • project managing other internal team members
  • working closely with the programme manager to prepare and update client materials, including adverts and events
  • maintaining records on our client relationship management system
  • co-ordinating virtual events

You will play an increasing role in responding to first line client enquiries about Women Returners and our partnership services, following up leads from client contact to contract.

You will also get involved in developing and running regular employer insight events and creating insightful communications for our employer network.

Who are we looking for?

This is a great opportunity for someone with experience of working in a client-facing role in a corporate environment, who is keen to work for a purpose-driven organisation. We’d like to see:

  • Experience of client relationship management
  • A consultative and empathetic approach
  • Credibility and professionalism to engage at a senior level
  • The ability to self-manage a workload with multiple deadlines and demands, and to prioritise effectively
  • An open, engaging and personable style
  • A proactive problem-solving approach, focused on finding/creating solutions
  • Strong organisation, structuring and planning skills
  • Flexible and adaptable, moving easily from strategic to “hands-on”
  • Comfortable with tech and open to learning new tech skills along the way (familiarity with WordPress, Zoom, databases and social media is helpful but not essential)

The role is home-working. You will ideally be based near London to attend client meetings. You must have the right to work in the UK. Applicants are particularly welcomed from ethnic minority candidates.

Closing date for applications is 2 October 2022.

We look forward to hearing from you!