Senior Operations Analyst

Join ZOE as they are looking for a Senior Operations Analyst

We Are Redefining How People Approach Their Health

ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions. 

Created by the world’s top scientists, our personalised nutrition program is radically reimagining a fundamental human need – eating well for your own body. Currently available in the US, and with a waitlist of more than 250,000 in the UK, ZOE is already helping tens of thousands of ZOE members adopt healthier habits and achieve their goals.

We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors’ homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.

A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.

We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.

About The Team

The End-to-End Operations team is responsible for ensuring perfect execution of the entire ZOE testing experience from order to customer results. In addition, we provide full analytics support and own the technology agenda for the entire Operations organisation. We partner closely with Customer Support, Product, and Marketing teams on continuously improving customer experience and driving growth. Lastly, we work with the Finance team to better understand cost drivers and implement margin improvement opportunities.

You'll be...

Working directly with our Director of Operations, partnering closely with all leaders within Operations, and having very high visibility to our COO Designing, implementing and continuously improving dashboards and metrics to measure operations performance  Partnering with the Customer Support team to build models predicting support needs and optimising shift scheduling across the team Working with the Vendor Management team to understand the drivers behind and improve performance of various assay, and non-assay vendors Co-owning with Finance our unit cost measurements, build margin projections, and recommending improvement opportunities Providing ad-hoc analytics and modelling support for variety of initiatives and projects across ZOE Translating analyses and dashboard trends into actionable, useful insights and sharing with the wider team and company

We think this role would be a great fit if...

You’re experienced and confident with using SQL to draw insights from complex datasets across different data sources You have a quantitative background, from either working within a high growth start up, or from university/self development.  You like operating at all levels. Curious to go 4-5 levels deep to understand the root cause, connect the important details to strategic context and business objectives You have excellent communication skills, making the complex and convoluted into clear, but not over simplified, insights You’re a team player, people enjoy collaborating with you

Listed above is a snapshot of the experience, skills and attributes we think would come handy for the success in this role. Are you passionate about ZOE and this role but don't tick 100% of the boxes above? Please consider applying anyway. We are happy to up-skill where possible.

What you can expect from us

Aside from ensuring the industry-benchmark compensation package and providing you with all the hardware and software you need, we have worked hard for our list of benefits to be focused on things that matter to our team members most. 

Remote-first - work from home, pop into our London/Boston offices, or work within the EU; you have flexibility to choose your own place of work and work flexibly

Stock options -  we want everyone to be rewarded for contribution to our growth 

Paid time-off - on top of any national / bank holidays, you get 28 days off (25 plus 1 life-event and 2 company-wide reset days) 

Enhanced parental leave - adding on to the statutory offering, we know how important it is to be supportive at times that matter

Private healthcare and life assurance - flexible options to choose what fits 

Health and wellbeing - Employee Assistance Program, Cycle to Work and more 

Pension - paying monthly and offering flexibility to top your pension up 

Allocated social, WFH and Growth (L&D) budgets 

Plenty of learning and social opportunities 

We continue to build a benefits package that invests in our team members’ long-term personal and professional growth and wellbeing, adding to this list as it evolves.

Equal opportunities

We believe that having a truly diverse team where everyone can be their authentic self is the key to our success and we are committed to improving the tech industry for the better. We are passionate about equal opportunities and encourage candidates from any underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

While this position is advertised as full-time, we can be flexible on the specific arrangements and would be happy to discuss part-time, job-share or other flexible arrangements, if required.