Harriet Lerner and Brene Brown - I’m Sorry: How To Apologize & Why It Matters
This two-episode special is based on a course that Dr. Harriet Lerner and I did together on her groundbreaking book, “Why Won’t You Apologize?: Healing Big Betrayals and Everyday Hurts.”
key takeaways
Rule 1 of a true apology
It does not include the word "but"
Rule 2 of a true apology
You keep the focus on your actions and not on the other person's response
Rule 3 of a true apology
It includes an offer of reparation or restitution