Junior Salesforce Admin

Job Outline:

Crowdcube is hiring a Junior Salesforce Admin to report directly to our Head of Revenue Operations. This is an exciting opportunity for a revenue operations professional or Junior Salesforce Administrator to join the commercial team at Crowdcube. We’re looking for a strategically minded, impact focused individual to help build a rhythm, process and automation within our sales team. As part of this role, you will be utilising the latest technology and systems to work cross-collaboratively. You will have a strong desire to ensure the continued efficiency and optimisation of the sales and partnerships functions to help enable Crowdcube’s future ambitious growth plans.

Who we are:

As a leading European retail investment marketplace, Crowdcube raises finance for Europe's hottest high-growth businesses by giving investors the opportunity to back businesses they believe in. Having amassed an investor community of over 1 million people, which has funded over 1,000 businesses, Crowdcube was named the most active investor in private equity in 2020.

Crowdcube was inspired by an unshakable belief in entrepreneurs that dream big, push at the edges and want to make a difference. Our mission is to democratise investment, helping to fuel the next generation of business who want to leave a mark on the world.

Since founding in 2011, we’ve successfully funded over 1,000 campaigns with brands from across the globe, such as Monzo, Brewdog, Grind, Cowboy, Mintos and what3words.

What you will be doing:

This individual will report to the Head of Revenue Operations and will primarily focus on maintaining the Salesforce data and validating records daily. You will be the first line of support for the Commercial team for all inbound requests. You will get extensive hands-on Salesforce experience, this is a fantastic opportunity to learn in a rapidly growing company.

Day to day you will be:

• Solving problems and mastering data ownership across our CRM(Salesforce) and B2B stack.

• A point of knowledge and trust for all of our revenue-focused teams.

• Developing process documentation and sales strategy alignment to maximise our sales teams’ understanding of our systems, structures and enablement.

• Optimising data flows for automation and to enable sales team funnel execution focus. 

• Running, managing and optimising B2B outbound and partnerships activity across email, sequences and LinkedIn, with a desire to create flows and feedback loops.

• Building, finding and generating new contact strategies using the latest industry data.

• Working closely with key senior strategic heads to support growth activity that closely correlates with Crowdcube’s company OKRs.

• Helping with the training and onboarding of new commercial team members, highlighting the importance of our data model across our three-sided marketplace.

• Developing sales enablement process and tracking to support and connect the sales and marketing teams.

• Maintaining  data quality and the continued enrichment and refinement of data within Salesforce

• A Salesforce 1st line end user business support for Sales and related functions.

• Furthering the adoption of the Sales Process through delivering on-going training and regular updates of documentation.

• Working cross-functionally with global teams across the business

• Acting as a support for the Revenue team

Ideally you will have:

• 1-2 years of commercial revenue operations/ Salesforce experience

• Experience in developing an evolutionary sales technology stack to aid retention and community development.

• A natural communicator with excellent skills in training, educating and supporting sales functions.

• Capability to connect - automate - execute and all with focus, impact and imagination.

• A proven background of working with the latest sales stack technologies (Salesforce, Outreach and LinkedIn)

• Good time management skills, with the ability to handle multiple priorities simultaneously.

• A background in turning internal user journeys into process documentation and product.

• Experience in scale-ups and startups or interest and passion for funding the next generation of entrepreneurs.

• A technology-minded problem solver who is both empathetic and demanding while setting and expecting high standards.

• A natural drive to fail, innovate and improve.

And you will be

• Commercially minded, action orientated with the confidence to question and prioritise.
• Highly analytical and inquisitive nature with a desire to prove, measure, test and learn.
• Highly organised and methodical, with an eye for detail.

What we are offering:

We like to nurture talent and ensure members of our team develop and hone their skills through training, attending conferences and subscriptions to online courses. We’re passionate and hard-working, and we take care of our team:

• £35-40K DOE

• Participation in the employee share option plan (subject to the prevailing company policy at the time)

• 25 days holiday + bank holidays + holiday for tenure

• Pension Scheme at 4% matched (UK Residents Only)

• Private Medical Scheme with AXA including dental and optical cash plans

• Access to Plumm, a mental health platform

• Life Assurance Scheme (4 x salary)

• Access to Sunlight - a learning & development platform with a £1000 training and wellness budget per year

• Cycle to Work Scheme

• Weekly demos to show what we're working on, monthly team meetings

• Company perks such as fruit, snacks, fitness classes and weekly office beers

• Company outings and activities (previous fun included a trip to a gin distillery, karaoke, charity football match, Square Mile Relay, bowling and a day at River Cottage)

Our interview process typically consists of an initial phone screen, an interview with the hiring manager and a task, followed by a final interview with other members of the team. There aren't any trick questions and the task will typically be based on a real scenario the team have worked on.

Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

We are a flexible workplace. Cuber Choice enables Cubers and future Cubers to do their best work, in whatever way is best for them and the business. We commit to treating all employees equally, whether they are home or office-based. We do not reward presenteeism but focus on impact. Employees may choose a different work schedule to meet personal or family needs. This includes early finishes, late starts, selecting your own working hours, and you may also choose to split your time between home and office.