Operations Manager

Are you looking to make a difference and have a personal impact on a young and fast growing business?

We are a young business on a mission to help busy (and tired!) parents raise curious and confident children, whilst protecting the planet for the next generation. We believe that through food, we can create a better future, not only for our children's health, but for the health of the planet too.

Founded by Lara, (a Chef with 10 years experience working for restaurants such as the Ritz, The Newt in Somerset) and Nadia (with a background in FMGC Sales and Strategy). We became Mums and Aunties, and felt personally moved by the lack of healthy and sustainable food choices for little ones in the supermarkets. Time poor and tired, Nadia craved convenience, but hated the compromise that came with ultra-processed / high sugar shop-bought baby food. Thankfully Lara came the rescue with her delicious and diverse handmade meals.

Role based at Mission Kitchen; an accelerator for talented Food Start Ups with either an ethical or sustainable mission. A unique community space with educational opportunities, working alongside other passionate Founders and their teams.

Lune + Wild is now the best rated baby and toddler food business on Trustpilot. Having grown only via word of mouth to date, we're ready to take our business to the next level with your help!

We are growing fast, and need a super organised, results driven leader to join our team.

Role Objective:

To lead our operations, embedding efficient processes to meet future demand as we scale.

Deliver excellent + memorable customer service, that makes L+W known as a company that cares beyond expectations.

Responsibilities:

Project lead a wide variety of initiatives to future proof the way we work for rapid growth.

Establish efficient systems and processes for purchasing, inventory management, and DTC deliveries.

Build and manage a team to dispatch deliveries effectively, monitoring KPIs and making improvements.

Manage and nurture supply partner relationships, optimising our costs to improve profitability.

Give our customers a personal and positive experience (from order to dispatch).

Key Skills

• A motivating leader, who likes to take ownership, and as part of a team close team
• Clear communicator
• Collaborative, flexible and committed work ethic
• Organised, and likes processes / systems
• Results driven, likes making data lead decisions
• Strong attention to detail
• Has the ability to plan for long term, whilst getting stuck in with a range of day to day tasks

Previous experience in Food, DTC or as an Ops Manager are not required, but a bonus.

Flexible working opportunities available also.