The company and product
We're a London-based tech startup working to make therapy a universal employee benefit. We're funded by Passion Capital, Ada Ventures and Seedcamp: the best in the game.
We make a Slack app that companies purchase to allow their employees to access wellbeing tools and content (if they’re feeling okay), ask questions to therapists over message (if they’re feeling a bit ‘meh’), and book therapy or coaching sessions in just three clicks (if they need more support).
It’s everything that the NHS, private health insurance and employee assistance programmes aren’t: easy to access, designed to be used by everyone, and 100% un-intimidating. We’re proud to count among our list of clients progressive employers like Typeform, Depop and Bulb.
The role and the work
In short, the role is about helping Spill scale its product from 10,000 to 100,000 users.
You will be a senior product manager joining a high performing product team. As a company we are product led. We constantly talk to users and ship quickly.
Things are growing fast and you will be expected to start delivering key projects within the first two months. You will be expected to lead on developing Spills most important upcoming features and help shape the overall strategy in the months after that. Your work will have a very real impact on the the lives of our customers and users.
You will also be expected to support more junior members of the team and develop the culture the culture as we scale.
Some examples of the types of projects you would work on (i) re-designing our therapy booking process based on user interviews, (ii) leading the team on internationalising the Spill product for the US or European market (iii) owning the delivery of a completely new revenue stream.
The team currently comprises of four engineers, a product designer two growth operations people and our Head of Product. We are actively hiring for four more engineers.
The ideal candidate
Read this. If that post doesn't speak to you, don't apply, this isn't the right role for you.
We care about experience, traits, and attitude. We also care about diversity — we want to receive applications from as wide a range of people as possible.
- You have 3+ years of PM experience.
- You have worked at a post-product market fit technology company.
- Preferred: You have experience in a high-growth startup environment.
Traits and attitude
You take decisions based on data. You track usage metrics religiously and use them to spot trends and insights. You supplement metrics with user interviews.
You care about making something good, because the alternative is not worth doing. You will be expected to build something that is truly loved by our customers and users in this role. And if we want to build something that is loved, at some point in the process, somebody needs to care.
You are comfortable with chaos and ambiguity. You take a proactive approach to these things. When there's a lack of process you create it. When someone forgets to tell you something, you chase them until they do.
You love to learn. You will likely work across multiple projects in different areas of Spill. For this, you need to be continually learning. Having an active approach to this is crucial.
The pay and the benefits
Beyond that, we make no promises.
The joke goes that when startups say they have a flat structure they mean that the CEO makes every decision. That when they say you'll have lots of autonomy they mean you'll have to figure it all out by yourself. That faced-paced environment means everyone's stressed and overworked. That unlimited holiday means no holiday. And so on. This is only funny because it's often true.
That said, you'll probably find at Spill some of the things you find in all startups: a friendly atmosphere, inspiring colleagues, lots of opportunities for feedback.
On top of that, we often have rogue ideas. Every few months (when restrictions allow), we go somewhere outside of London for a few days and make our plans for the next term. We have no idea how Spill culture will change as we grow. But we're open to good pitches. We all took three days off in March 2021 for a Spill Bank Holiday. We rarely say no to a good idea.
Our offices are based in London but we will accept remote applications. You just need to be in a UK-friendly timezone, i.e. GMT + / - 3 hours.
At Spill, we are committed to building a company that includes people from a variety of different backgrounds. We're particularly interested in hearing from people from typically underrepresented groups in the tech industry💛