Salesforce Manager (Part Time)

As part of our Operations team, this role is at the heart of the Institute and involves interactions with colleagues across the team. 

To thrive in this role you will need to have an excellent understanding of Salesforce and how it can best be used to support an ambitious and growing organisation. The role requires strong communication skills, patience and perseverance. Working to support teams with varying levels of Salesforce usage and knowledge, the role is key to align teams around Salesforce and ultimately ensure the Institute as a whole is taking full advantage of what the platform can offer. 

We have big plans for the next few years, so we think this is an exciting and rare opportunity to help drive design, implementation and usage of a platform that will change the way we work. 

Administrative management of Salesforce

oManage users, user profiles, licenses, permissions and permission sets 

oOnboard new team members and develop training materials to aid with onboarding to our customised Salesforce Org

oTroubleshoot all user issues 

oFully capture and document our Salesforce Org as it continues to evolve

oRegularly perform maintenance on the platform, checking that the system and all associated apps or software are kept up to date 

Salesforce Org development 

oUnderstand the varying needs of the different teams across the Froward Institute – how they’re using Salesforce, where it’s falling short and what more the platform can do to help us all stay better connected 

oPrioritise and project manage required developments, whether that be building customised objects, setting up flows or assessing and implementing third party apps 

oAdvise and recommend how to make best use of platform tools, including apps, features, automation, events, user interface, integrations and emails/notifications

oKeep abreast of the latest updates, tools and capabilities, considering and advising on potential opportunities and threats, consulting with and advising stakeholders accordingly 

Making the most of our data 

oEnsure data is meaningful for all team members – set up dashboards and reports which will disseminate information across the team in a helpful and user friendly way

oEnsure data connects the team to one another and is an accurate source for tracking interactions, project work and progression on programmes, via partner organisations and individuals 

Driving usage and data compliance 

oEnsure compliance across the team, in accordance with GDPR regulation

oCarefully consider visibility of required data across Salesforce users and within our wider network 

oRegular cleaning of data to ensure it’s up to date and remains relevant 

oDriving Salesforce usage across the team with a flexible and accommodating mindset; Salesforce should work for the Forward Institute rather than the other way round

We don’t expect the person we hire to have ALL the following but hopefully this gives you a sense of what would enable you to thrive in this role and in our team:

APPLY IF…

>You’re a big fan of Salesforce and truly appreciate the way in which it can transform the way an organisation works 

>You’re an experienced Salesforce Administrator, with a growing interest in Salesforce Development 

>You have the following Salesforce Certifications: Advanced Salesforce Administrator, Platform App builder, Platform Developer 1 

>You’re a logical thinker, with the ability to understand the end goal and the infrastructure that’s required to get there 

>You don’t give up easily and have infectious enthusiasm for informing others about the wonders of what Salesforce can do 

>You’re not adverse to managing multiple stakeholders, with different needs and varying levels of understanding 

>You have exceptional attention to detail, and are happy working both independently and in collaboration with others across the team

>You are passionate about what the Forward Institute is trying to do and you see this as an opportunity to align your skills, values and purpose, with a successful social enterprise with big ambitions

>You’re a brilliant communicator and are comfortable working with colleagues across all levels of the organisation

>You are strategic and can think on your feet, with strong organisational skills that help you manage and achieve competing priorities

>You have an aversion to jargon and have the ability to focus on what really matters

>You’ve worked with a small to medium sized organisation, to grow their Salesforce usage and enable them to see all the advantages it can bring

YOU’LL LOVE IT HERE IF YOU…

>Are optimistic, bring warmth and good humour to work, have a strong collaborative work ethic and bring positive intent to every situation

>Are fascinated by different organisations and sectors – and would appreciate the responsibility of having access to some of the UK’s most influential institutions

>Have a curious mind and are always open to the insights and perspectives of others

>Love the idea of working somewhere people share your values and are fully focused on making a meaningful impact on the world

>Would enjoy working in a fast-paced environment, are happy to work without a big support structure around you, and would like to grow with a small but ambitious organisation as it develops over time

CORE DETAILS

Salary: £38-45k (pro rata) based on experience 

Type: It is envisaged that this will be a part time role, working 2-3 days per week

Start date: To start as soon as possible.

We are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive team, as we believe that diverse teams are the most impactful.

OTHER BENEFITS

>An intense but fun working environment. We’re a rapidly growing, high energy and ambitious team who love our work and making a big impact. 

>The opportunity to shape the activity of a high profile initiative, and to work closely with a wide range of leading thinkers

>Working for an organisation where we take our values and purpose seriously, and work hard to practice what we ‘preach’

>Join a talented, dynamic and diverse team with lots of opportunities to learn. We’ll surround you with smart and driven people who have a vested interest in your development. 

>An opportunity to observe systemic change as it happens and be part of the team working out how big business can have a positive impact on the world

>All our team have access to world-class development opportunities and an amazing range of speakers – from senior leaders like Dame Eliza Manningham-Buller (former Director General of MI5) to entrepreneurs like Sir Tim Smit (Founder of the Eden Project) to thought leaders like June Sarpong (Head of Creative Diversity at the BBC)

>Private health insurance with Vitality (which also provides discounted gym membership)

>Pension allowance (5% employer contribution)

>A book allowance to build the Forward Institute library 

>Generous holiday allowance – and a progressive approach to flexible working

LOCATION

We’ve just moved to a brand new office in Holborn, within easy walking distance of a number of over- and underground stations. We expect the team to split their work between the office and home. 

Please send your CV and a covering letter or video answering the following two questions:

>What is it that you are passionate about and what makes you a great fit for the Forward Institute?

>Why you are interested in this specific role?

Applications without a covering letter will not be considered. 

The deadline for submissions is 9am on Monday 9 May 2022. 

First round interviews will take place the week of 16 May and second round interviews the week of 23 May. Please state if you envisage this being a problem.

You will need to hold any relevant Visas/Work Permits.