Product Designer

At Florence, we’re on a mission to be the number one tech provider for social care staffing.

Launched in 2017, we work with 85,000+ nurses, carers and support workers, and more than 2000 care providers across the UK. Nurses and carers have worked over 2 million hours and earned more than £25 million by booking shifts through Florence.Florence is building the technology to power the health and social care workforce. From first revenue in 2017, we have grown to a team of 100+ people across the UK. Our goal is to become a category defining tech company that empowers the entire health and social care workforce across the UK and internationally.

We’re a team of Software Engineers, Product Designers and Product Managers with a variety of backgrounds, skills and experiences. Our most recent Product Manager was promoted from our customer success team and we have team members who’ve graduated from bootcamps such as General Assembly. You can learn more about some of the people who work here on our blog.

You’ll work with the rest of the Product team and a range of stakeholders to develop and improve one or more of the following initiatives:

• Florence Flex: our core product at Florence, is a marketplace that connects care providers with nurses and care workers looking for flexible shifts. This product has an annual turnover of £80m and is used by more than 2,000 care providers across the UK. Nurses and carers have worked over 2 million hours and earned more than £25 million by booking shifts through Florence Flex.
• Florence International: taking Florence to new markets beyond the UK. We have recently successfully launched in France and we’re planning to launch in at least two more markets in 2023.
• Florence Academy: provides online training for nurses and carers. People from around the world use this product to develop the skills needed to provide the best possible care for those who need it. Care providers use this to provide training for their in-house care staff.

Design culture

• Our focus is running a user-centred design process where we care about personas, use cases and data when making our decisions
• We collaborate and encourage feedback from the rest of our product team and view it as a strategy for building robust design
• We tend to keep projects small. We favour rapid iteration and learning over big releases
• We have real impact on the product’s development and collaborate closely with people from around the business to review and discuss
• We’re happy to throw out a solution if it does not help our users
• We’re open to ideas from across the business and regularly update our roadmaps to prioritise the most pressing needs
• We encourage learning and development. You get a budget to spend on books and courses and we have a learning day on the last Friday of every month

Our design tools

• Primarily Figma

Requirements

You’ll be working in the Product Design team, with a focus to:

• Facilitate ideation and brainstorming through wireframes etc. with the wider product team
• Collaborate with the design team and UX Researcher to evolve existing UX personas and frequently update these as we grow and expand
• Work closely with PMs and engineers on UI/UX needs and challenges, whilst supporting implementation of designs
• Deliver high-fidelity prototypes for our marketplace which connects care providers with nurses and care workers looking for flexible shifts, and our rota/shift management SaaS product for care homes to manage their staff day-to-day
• Support the rest of our design team with your solid understanding of UX principles, attention to detail and of course, high standard of UI skills
• Support the development of our design system as it matures in tandem with our organisational growth and expanding breadth of users
• Advocate for the usability of our products through user dialogue and testing
  

This role is not fully remote. We have a London-based office and most of us are there once or twice per week.

Benefits

• 25 days holiday (pro rata) + 8 Bank holidays and holiday roll over / buy more holiday scheme
• Cycle to work scheme
• Learning budget with Learnerbly
• Private Healthcare
• Employee Assistance Programme in place
• Opportunity to contribute to growth in an early stage startup
• Fun, friendly and collaborative startup office environment
• Regular company and social outings
• Quarterly hackathons
• Monthly Friday learning day