Client Success Manager, India

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a Client Success Manager to join the DICE team in Indiaand play a key role in our expansion efforts within the country.

At DICE, you’ll be part of the company that’s redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work that you’re proud of. 

About the role

As the founding member of our Operations team in India, you’ll be responsible for managing our partner and event operations in the region, working closely with a number of our global teams to manage the onboarding of our first partners, and supporting the localisation of operations in the market.

You are execution-focused with strong operational skills, and constantly look for new and expanded ways to achieve a seamless fan and partner experience. You lead by example and will set the standard of excellence for the Indian market.

You’ll be

• 
  
• Utilising local knowledge to deliver DICE operations, helping to shape where these may be adapted for local needs.
  
• Developing our local infrastructure through guidance, processes and a playbook.
  
• Working closely with the Content team to launch new venue and promoter partners.
  
• Supporting the delivery of a seamless fan experience, and working with the Fan Support team to ensure that local needs are met.
  
• Supporting the launch of new product tools, and helping to educate partners on new features and benefits. 
  
• Helping our partners with the creation and management of their events via our partner tool, MIO.
  
• Supporting the access strategies at our partner venues and festivals.
  

You are

• 
  
• Passionate, humble and talented.
  
• A fan of music and culture.
  
• Actively responsible.
  
• Well-versed in the ticketing/live industries.
  
• Able to think on your feet, and respond quickly and rationally to any urgent issues.
  
• Highly collaborative, able to build relationships across all levels of seniority to achieve a shared outcome.
  
• Experienced in organisational effectiveness and operations management. 
  
• An analytical and curious problem-solver, reaching insightful, actionable answers.
  
• Able to travel frequently.
  

You’ll need

• 
  
• Excellent knowledge of how venues and promoters work.
  
• Proven experience helping customers in a digital environment. Direct event ticketing experience is a plus.
  
• Strong organisational skills and the capability to manage multiple high-priority projects simultaneously and successfully.
  
• An eye for detail and excellent communication skills to make sure everyone knows the vital info.
  
• Event production experience is a plus.
  

About DICE

Our teams work from London, New York, Los Angeles, Barcelona, Paris, Milan and Berlin. We’re building products that will revolutionise the industry for fans, artists and venues – and we’re growing fast. Read about our latest Series C funding and what’s next for DICE.

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. Find out how we’re creating a morediverse, equitable and inclusive DICE. 

Application process

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

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