Return to jobs
Join Samaritans as a Digital Business Analyst, transforming our digital tools and processes to directly enhance the support to our volunteers and reduce suicide rates.
Overview
Salary
£37000 - £40000
Location
Ewell, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Samaritans is a leading charity focused on suicide prevention. This is a unique opportunity to be part of a team that directly aids in maintaining and improving our crucial support services. Your work will involve enhancing processes that directly affect our volunteers across the UK and Republic of Ireland.
Role summary
- Help propagate the vision of reducing suicide rates by improving systems and introducing new digital tools.
- Assess stakeholders' needs, and design processes and tools accordingly.
- Perform data mapping, and solve user issues through our service desk.
Role requirements
- A Business Analyst qualification such as BCS International Diploma in Business Analysis, IIBA (CCBA), PMI-PBA, or equivalent is a must.
- Experience in triaging user problems, gap-analysis, and delivering CRM systems like Salesforce.
- Ability to handle multiple projects and deadlines.
Application process details
- Interested candidates should answer some short application questions and upload their CV.
- We encourage you to bring your uniqueness into your application through your ideas and writing skills.
We are looking for a Digital Business Analyst to join our Digital Services team at Samaritans. As a Digital Business Analyst, you will be instrumental in delivering new key digital tools and enhancing existing tools and processes used by our volunteers across the UK and Republic of Ireland. Your efforts will directly improve outcomes for volunteers and branch staff involved in various stages such as recruitment, onboarding, training, and development, ensuring they provide safe and supported listening services to our callers.
The role: By improving current systems and introducing new digital tools, you will help Samaritans move closer to our vision of reducing suicide rates. Your responsibilities will include assessing stakeholder needs, defining detailed requirements, delivering new digital tools aligned with business objectives, performing data-mapping for system integration, developing and documenting process improvements, and solving user issues through our service desk.
Job requirements: A Business Analyst qualification such as BCS International Diploma in Business Analysis, IIBA (CCBA), PMI-PBA, or equivalent is essential. You should have proven experience in triaging user problems, performing gap-analysis, delivering CRM systems like Salesforce, and managing multiple projects and deadlines.
Benefits: Samaritans offers flexible hybrid working options, a supportive and inclusive work environment, and excellent benefits. We are committed to diversity and inclusion, encouraging applications from underrepresented communities.
Applications details: If interested, please apply by answering some short application questions and uploading your CV. We encourage you to use your own unique ideas and writing skills in your application.
