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Unique opportunity to contribute to the Samaritans' mission of suicide prevention in a Quality and Service Improvement Officer role
Overview
Salary
£16500 - £17500
Location
Ewell, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Samaritans is a compassionate organisation focused on providing pivotal support to individuals in need. Committed to inclusion, learning and flexibility, the organisation encourages applications from diverse communities. Joining the team means becoming part of an environment that values every team member's voice and contribution.
Role Summary
- Provide expert advice and guidance, managing the quality review process.
- Oversee administration related to quality control and maintain resources.
- Collaborate with callers to gather valuable feedback and implement improvements in service.
Role Requirements
- Experience in quality assurance or management, and customer service.
- A strong understanding of performance data and reporting methods.
- Remarkable organisational skills and the ability to juggle multiple tasks and projects.
- Knowledge of data protection legislation.
Application Process Details
- Applications will require a CV upload followed by short application questions.
- A mandatory Enhanced DBS check is part of the application process due to direct contact with at-risk children and adults.
Samaritans is dedicated to providing exceptional service and support to individuals in their time of need. As a Quality and Service Improvement Officer, you will play a crucial role in managing our quality review processes and supporting the delivery of caller feedback services.
The organisation - Samaritans is a people-first organisation deeply committed to inclusion, compassion, and learning. We strive to create an environment where all our people feel seen, heard, and supported. We are passionate about flexible working and encourage applications from underrepresented communities.
The role - In this part-time, hybrid role linked to our Ewell office, you will provide expert advice and guidance, manage the planning and administration of the quality review process, maintain and update resources, and champion quality improvement. Additionally, you will coordinate the caller feedback process and engage with callers to gather feedback.
Job requirements - You should have proven experience in quality assurance or quality management, experience engaging with service users, and a good understanding of performance data and reporting methods. Strong organisational skills and the ability to manage multiple tasks and projects concurrently are essential. Knowledge of data protection legislation is also required.
Benefits - Samaritans offers excellent benefits, including flexible hybrid working options, and the opportunity to make a tangible difference in suicide prevention across the UK and Ireland.
Applications details - We encourage you to apply by uploading your CV and answering some short application questions. Please note that this role requires an Enhanced DBS check due to direct contact with children and adults at risk.
We value in-person collaboration and typically work in person around 2 days or more per month. We are committed to creating a diverse and inclusive workplace and particularly welcome applications from disabled, racialised minority, and LGBTQ+ candidates.
