Knowledge Base Specialist (Barcelona-based or remote)

⚡ Who we are

Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 200 people and 50 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.

🌟 About the role

As our Knowledge Base Specialist you'll take full ownership of our self-service resources (Knowledge Base & Lodgify Academy). You´ll use your analytical skills to assess their effectiveness and success, and you´ll present and implement plans for their improvements, so that the resources are effective at both deflecting tickets and educating customers. Furthermore, you’ll use your strong knowledge of instructional design and project management to shape content for our Knowledge Base and Academy and to ensure their accuracy and high quality, both in written and video form.

💻 What you’ll be doing

Take ownership of our self-service resources (Knowledge Base & Lodgify Academy) Use data to make sure that our self-service resources are highly functional and relevant for our users Own the reporting of our Knowledge Base metrics, based on which you’ll present and implement plans for improvement Implement Knowledge Management principles and practices, as well as, ensure adherence Implement new processes and tools that pertain to resources Work closely together with people across teams and departments (such as Product and Marketing) to ensure that accuracy and timely release of content Coordinate with our trainers and team leads to identify resources needs

☑ Requirements

Minimum of 2 years experience in Knowledge Base/Help-center related data analysis Minimum of 2 years experience in managing and designing instructional material for end customers Minimum 1 year project management experience Strong skills in technical writing, data analysis, project management, presentation and communication Demonstrated understanding of knowledge management principles Experience with Zendesk or Google Analytics metrics Capacity to deliver knowledge management and instructional content Knowledge of adult learning principles and instructional design Ability to work both independently and within a team-oriented environment Driven and proactive self-starter, who can meet deadlines and enjoys taking ownership Excellent written and verbal communication skills in English

Benefits

- Work from home flexibility.

- Permanent contract with a competitive salary.

- 25 working days of paid vacation.

- Private health insurance (that includes travel insurance, dental plan, and psychologist)

- Monthly meal stipends of 150€.

- Allowance for your home-office setup.

- Computer and gadgets for your daily work.

- Free Spanish classes.

- Referral program with paid compensation.

- Daily breakfast at the office: Coffee, sandwiches, cookies, fruits and much more!

- Opportunities for growth and development with a training budget.

- Great culture & working environment with an international team of over 40 different nationalities.

- Jornada Intensiva in August.

- Mental well-being.

- Regular team-building events and activities.

- Training and mentorship program.

- Yearly performance reviews.

- Sick leave fully covered.

⭐ Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. Lodgify is committed to creating a workplace where everyone is heard and feels a sense of belonging.

We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees.

All applications must be submitted in English. Applications in any other language will not be considered.