Events Operations Manager

Hamilton Island is nestled among the Whitsunday Islands and located at the edge of the world-famous Great Barrier Reef, Australia. With the largest conference facilities in the region catering for up to 700 delegates, and its idyllic tropical setting for magical weddings, it's the ultimate conference and event destination.

Due to unprecedented demand, we now have an opportunity for seeking an experienced and customer service focused Events Operations Manager to join our team, based on stunning Hamilton Island.

Your Benefits

•   Competitive salary with subsidised, sole-use accommodation

•   Manage incredible events that are highly regarded around Australia

•   Great island community, lots of benefits, $15 pw Sports Club membership

Your Role

Hamilton Island Events cater to a whole range of options from:

•   Business events for hundreds, with multiple break out areas

•   Sporting events from outrigging championships and the spectacular Hamilton Island Race week, to marathons and charity runs, Golf Pro Ams

•   Weddings of all sizes and styles, all created to suit the individual requirements of our valued clients

Your role as Operations Manager is an extremely busy role, responsible to staff and execute to logistics of multiple teams and events in various locations around the island. Reporting directly to the Director of Events this key role is hands-on managing, mentoring and motivating the Events Food, Beverage and set up teams.

You will also:

•   Coordinate, roster and oversee the delivery and logistics of all events

•   Provide event services for conferences, weddings, and special events groups 

•   Manage all conference and event venues

•   Develop and maintain sound relationships with island managers, contractors and third-party vendors. 

•   Deliver the most unforgettable and most talked-about events to our guests from a holistic Hamilton Island business view 

•   Liaise with relevant departments with regards to recruitment, structured training courses and career/personal development for all Events operations staff

•   Assist Director of Events to ensure all financial statistics and results relating to conference and event operations are monitored, and used effectively to develop operational plans and meet targets and budgets

•   Manage all operational processes - procedure manuals, performance and delivery standards

•   Review staff performance and improve standards in conjunction with HIE policies

About You

You are a dynamic, focused Events professional. Your superpower is time management and organisation. You thrive on delivering unique bespoke events and love exceeding your clients’ expectations.

You’re a born communicator and can naturally build rapport with clients, your team and island managers. You’re a cool cat, take everything in your stride and know how to MacGyver a solution to every problem. You take pride in your personal presentation and love hosting business soirees.

You will also:

•   Have a Diploma of Hospitality or Event Management or equivalent 

•   Demonstrate thorough knowledge and skill set in all types of Food and Beverage service 

•   Have minimum experience of 2 years working in a similar role at senior management level

•   Be exceptionally organised with strong administration skills and ability to work to deadlines

•   Whilst a team player, you are also self-motivated with the ability to work autonomously

•   Have an Open Driver Licence and a Queensland valid RSA

About Us

Part of the Whitsundays and in the heart of the Great Barrier Reef, Hamilton Island is one of Australia’s most spectacular and sought-after holiday destinations. Surrounded by pristine white beaches, and a kaleidoscope of coral and marine life, the island boasts 4 resort options, over 20 different culinary options, a championship golf course, a luxury Yacht Club and marina, and of course, nationally recognised and highly regarded events.

Click 'Apply' to take your career to new heights on our beautiful tropical island.

Hamilton Island is much more than a great place to work – it’s an amazing career opportunity.

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