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Exciting role at Battersea helping to find forever homes for dogs and cats.
Overview
Salary
£25210
Location
Brands Hatch, UK
Expires
Expires at anytime
Join the reputable and highly regarded Battersea Brands Hatch centre team to embark on a rewarding career assisting both dogs and cats find the perfect home. This role involves providing the highest level of customer service at all times, promoting the values and exciting work of the organisation, undertaking rehoming activities and supporting rehoming teams.
Role Summary:
- Deliver exceptional customer service to both internal and external customers
- Promote the values and work of the organisation
- Undertake basic rehoming duties
- Support the rehoming function of the Brands Hatch dog and cat rehoming teams
Role Requirements:
- Ideal candidates will have significant experience in a challenging customer service environment
- Experience receiving and responding to customer feedback
- Ability to handle emotional situations with tact, diplomacy, and empathy
- Physical tasks may be required to ensure quality care for animals
Application Process Details:
- Battersea brands itself as being committed to providing a diverse, inclusive experience for all staff and applicants
- The application process is anonymised to ensure fairness
- As a Disability Confident Committed Employer, Battersea will discuss necessary adjustments throughout the application and interview process, as well as any necessary workplace adjustments should an offer be extended
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
The role: We are looking for someone to join our Customer Service Team at our Brands Hatch centre to provide the highest level of customer service to both internal and external Battersea customers at all times, promoting the values and work of the organisation in addition to undertaking basic rehoming duties and supporting the rehoming function of the Brands Hatch dog and cat rehoming teams.
Job requirements: The ideal candidate for this role would have significant experience of working within a demanding customer service environment and experience of receiving or responding to customer feedback, with the ability to handle emotive situations with tact, diplomacy, and empathy. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Benefits: In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include: - 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees). - Discounted gym memberships and cycle to work schemes. - Employee Assistance Programme and access to Wellbeing Resources. - Generous pension contributions - up to 10% employer contribution. - Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
Diversity and inclusion: We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
