At Samaritans, we are dedicated to creating a supportive environment for our volunteers who are crucial to our mission of providing 24-hour emotional support across the UK and Ireland. Our volunteers engage in various activities including answering calls and emails, fundraising, and administrative tasks.

About the Role: As a Volunteer Experience Advisor, you will play a critical role in supporting and managing our network of over 20,000 volunteers. You will provide expert advice on volunteer management, handle complex situations, and develop initiatives to enhance the volunteer experience. Your work will include drafting communications, supporting training, and contributing to policy development.

Job Requirements: The ideal candidate will have experience in volunteer support or people advisory roles, strong analytical and project management skills, and an understanding of natural justice and complaints management. Excellent communication skills and the ability to handle sensitive situations are essential.

Benefits: Samaritans offers a flexible hybrid working model, linked to our office in Ewell, Surrey. We value in-person collaboration and typically meet in person several days per month. We are committed to flexible working arrangements and encourage you to discuss your preferences with us.

Why Samaritans? Joining our team means being part of an organization that values compassion, inclusion, and learning. You will have the opportunity to make a significant impact on suicide prevention and support a life-saving service. We offer excellent benefits and support a diverse and inclusive workplace.