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Seize the chance to contribute to global sustainability efforts through leading IT support at the world-renowned RBG Kew
Overview
Salary
£39243 - £45064
Location
Kew Gardens, Richmond
Expires
Expires at anytime
Organisation summary
The Royal Botanic Gardens, Kew (RBG Kew) is a prestigious plant science institute and an UNESCO World Heritage Site devoted to understanding and preserving global plant and fungi. At the forefront of efforts for sustainable management of nature and its biodiversity, RBG Kew operates based on its high-end scientific research, extensive plant collections, global partnerships and centuries-long history.
Role Summary
- Deliver technical support and resolve complex IT issues
- Assist with Microsoft Teams and audio-visual systems for meetings and events
- Provide 2nd line support and handle escalations from 1st line
- Engage proactively and communicate proficiently with users across RBG Kew
Role Requirements
- Experience in IT support and familiarity with Microsoft systems and M365
- Excellent communication skills to interact with both technical and non-technical users
- IT related qualifications; Knowledge of ITIL and Active Directory is a plus
Application Process Details
- Offers rich benefits like continuous learning opportunities, flexible work arrangements and wellness supports like discounted gym membership and cycle to work scheme
- Perks include competitive pension, discounts and free entries into national museums, galleries, and access to Kew and Wakehurst gardens
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi.
The role: As a Second Line IT Support Analyst at RBG Kew, you will deliver expert technical support, resolve complex IT issues, and support Microsoft Teams and audio-visual systems for meetings and events. This role requires strong troubleshooting ability, excellent communication skills, and a proactive approach to supporting users across the organisation. You will provide technical support for more complex IT issues, support escalations from 1st line, and assist with Microsoft Teams, video conferencing and audio-visual systems.
Job requirements: Applicants should have experience in an IT support environment, good knowledge of Microsoft systems and M365, and the confidence to communicate effectively with both technical and non-technical users. IT qualifications or equivalent experience are essential, while ITIL and Active Directory knowledge would be an advantage.
Benefits: Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
