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Learning and Development Specialist - Operations

Lendable

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Posted over 30 days ago...

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Join Lendable as they are looking for a Learning and Development Specialist - Operations

Overview

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Training and Development Specialist - Operations

Operations, London Office 



About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier.

We’re building one of the world’s leading fintech companies and are off to a strong start:

  • One of the UK’s newest unicorns with a team of >200 people

  • Among the top 10 fastest-growing tech companies in the UK

  • Profitable since 2017

  • Backed by top investors including Balderton Capital and Goldman Sachs

  • Loved by customers with the best reviews in the market (4.9/5 across 10,000s of reviews)


So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.

Join us if you want to

  • Work in small teams of exceptional people trusted to take ownership and make decisions quickly

  • Be relentlessly resourceful to solve problems and find smarter solutions than the status quo

  • Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

We are very proud of Lendable’s focus on excelling, improving, and innovating in everything that we do on a daily basis. We want to make sure our people are the best at what they do and want to make sure we can support and guide people.

You will be the first Learning and Development Specialist, designing and developing world-leading learning experiences for our Customer Operation Teams (Cards, Loans and Auto loans, Collections and Complaints). Once Operations have been set up for success, we would like you to focus on the wider company training and competence framework. 


This will include arranging and coordinating regulatory training (both computer-based and face-to-face) such as Data Protection, Consumer Duty and AML.You will also source specialist training for key functions such as Technology and Data Science.

Your designs will accelerate and improve speed to competency, uplift workforce capability and engagement, and build capability which leads Lendable to thrive and grow. Not only will you be part of building the L&D roadmap, but you will also be part of guiding the execution whilst ensuring quality and excellence throughout the business. Lendable is keen to hire someone with a self-starter attitude.  


What do you need to succeed in this role

  • You have at least 3 years of experience in Training/Learning & Development > specialised in CustomerOperations and the Finance Industry (B2C)


  • You have worked in Fintech or Financial services


  • You have experience building L&D from the ground up 

  • You have experience delivering and executing all elements of the training cycle for a range of learning solutions

  • Researching, designing, and piloting new learning and development initiatives

  • You have a proven ability to think and plan strategically, shape projects and deliver to agreed timelines


  • You have strong presentation skills

  • You are a multi-tasker, engaging, personable, and up for a challenge

The interview process

We’re not a corporate so we try our best to get things moving as quickly as possible. For this role we’d expect:

  • A quick phone call with one of the team

  • A short exercise to complete in your own time

  • Onsite Interview
    • Discuss the exercise you completed

    • Meet the team you’ll work with daily

    • Meet the exec team





Life at Lendable (also check out our Glassdoor page)

  • The opportunity to scale up one of the world’s most successful fintech companies

  • Best-in-class compensation including equity

  • You can work from home every Monday and Friday if you wish - on the other days, we all come together IRL to be together, build and exchange ideas

  • Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday

  • We care for our Lendies' well-being both physically and mentally so we opt for the highest coverage of private health insurance

  • We organise an annual trip with the whole company, to celebrate our milestones and reflect on our achievements

  • We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

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