Player Support Officer (Women’s First Team)

At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition.

Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?

The Purpose:       

To provide robust, efficient and professional support to the Women’s First Team which ensures first class service and a high level of confidentiality.

The Role:

You will act as a point of contact for the Women’s First Team squad and be able to act promptly and follow best practice in the event of any emergencies. A key part of the role is to assist in the welcoming and support of new arrival players and families (and Senior Football Management) including to: 

• Develop professional relationships with players, parents, and representatives
• Co-ordinate the relocation of players i.e., transfer of personal belongings, searching for suitable accommodation and transport as required
• Help players settle into the club quickly i.e., supporting visa applications, arranging connectivity, opening bank accounts, arranging NI numbers, translation, scheduling English language lessons, organising a vehicle lease/purchase, valid driving license and insurance 
• Proactively respond to and seek out opportunities for players to prepare themselves for life alongside and after football. Appropriate education and personal development opportunities should be sought
• Coordinate travel requests during international weeks 
• Work closely with the Women’s 1st Team Operations Manager i.e., with player schedules, onboarding 
• Assist the WU21 team i.e., when players need assistance with education/housing
• Assist the player’s understanding of and integration into the UK – For example, helping with a basic understanding of UK laws relating to driving, parking fines etc.  
• Collaborate with the wider women’s department and club staff to provide support services to players i.e., education, psychology
• Support players to respond to letters and emails from fans
• Support the Head of Safeguarding to; ensure continued safeguarding compliance, proactively promoting and raising awareness and assist with responding appropriately to safeguarding incidents, concerns, and allegations
• Liaise on medical appointments/assessment
• Explain the key points in the player induction pack and football rule book
• Assist with the distribution of various official Club related attire, merchandise, and sponsor partnerships

• This role also includes the following responsibilities:To assist with the maintenance and continued updates of the Women’s First Team database
• To assist and support the proficient exiting process, when players leave the Club
• To liaise with other departments within the Club, in particular GPS, Commercial, Travel, Foundation, Media, Stadium Safety & Security, HR, Finance & IT
• To attend all women’s first team home games, tours and some away games
• To attend Club events, as and when required
• Cultivate a network of useful suppliers relevant to requirements

The Person:

• The successful candidate will be able to demonstrate:Proactively consider other high performing environments, and bring recommendations to the multidisciplinary team
• Strong team player and collaborative worker
• Trustworthy with integrity; capable of being privy to extremely confidential information without disclosure 
• Excellent organizational skills and an ability to work with total discretion
• Experience of working in an operational role within an elite sporting environment (preferably football)
• Computer literacy and familiarity with Microsoft office or similar packages. 
• The ability to make sound decisions in a timely manner and practical approach to problem
• Familiarity with the local area & appropriate facilities & services
• Willingness to travel
• Knowledge of foreign languages, spoken and written (desirable) 
• solving
• Understanding of Football legislation/rules & regulations is an advantage
• Professional appearance 
• Calm and composed under pressure 
• A commitment to driving forward continuous improvement in their working environment
• Excellent personal qualities such as communication skills, the ability to work in a team environment, self-motivation, enthusiasm, and ability to work under pressure. 
• The successful candidate should exhibit pride in performance and possess high standards in the provision of service to Manchester United’s internal and external customers
• A willingness to work flexible hours in accordance with the demands of the role
• Full driving license

If you would you like to join the team and be part of our mission, to win the United way, please submit your application by 17th February 2023.

Manchester United endeavour to respond to all job application, however, please consider that we receive a high volume of applications and this may not always possible. 

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.

Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics. 

Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces. 

Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Morson.