Operations Associate

Hertility is a women’s health company built by women, for women. We’re shaping the future of reproductive healthcare by pioneering unique diagnostic testing that provides data-driven and advanced insights into reproductive health, fertility decline and the onset of menopause. We provide expert advice, education and access to care - all from the comfort of your home.

31% of women will suffer from a reproductive health issue at some point and through our research, we aim to reduce the time to diagnosis through advanced at-home testing and specialist gynaecological care. We tailor pathways to the individual's reproductive goals, whether it be to explore their ovarian health and fertility options or overall hormonal health, such as confirming a PCOS diagnosis. Currently, we can diagnose 18 of the most common gynae pathologies which may lead to reduced fertility and signpost gynae cancers.

Ultimately, our aim is to change attitudes around reproductive health, both for individuals and in the workplace, and to encourage women to be proactive by tracking their reproductive health. We’re calling this the Reproductive Revolution!

What we’re looking for

We’re seeking an Operations Associate to join our team and play an integral role in our growing company. Key responsibilities will include but not be limited to:

• Supporting our Operations and Customer Service team by ensuring day-to-day operational activities are carried out efficiently and effectively.
• Supporting communications between Hertility and fulfilment partners.
• Ensuring timely delivery of the end-to-end customer journey. This includes dispatching automatic and manual orders.
• Effectively supporting internal teams to achieve key processes underpinning delivery.
• Problem solving issues when plans are off track and escalating risks where required.
• Helping to optimise our workflows through internal auditing and improving processes.
• Tracking customer reports and conducting quality checks.
• Thinking in terms of scalability: contribute to expanding our operations as we scale.

Requirements

The role will sit at the heart of Hertility, solving complex problems facing the business. The ideal candidate will be:

• Business-oriented, data-driven, interested in the world of technology, and have a sense of urgency.
• Independent and able to own what you do.

• An excellent communicator with the ability to translate complex to simple; bringing ideas to life.
• A multi-tasker - able to work with multiple projects, with teams at the same time.

• Passionate about improving women’s health.
• Collaborative and supportive in your approach.
• Able to work under pressure, never losing sight of the deadline.
• Solutions-driven: when you see something not working, you will flag it and be part of the solution.

• A strong collaborator, working with relevant stakeholders in articulating complex ideas in effective and understandable ways.

Benefits

We are a young, dynamic team revolutionising women’s health. As an Operations Associate, you will get a salary of between £24k - £28k + equity options as well as:

• 33 days paid holiday allowance (including public holidays).
• Company laptop.
• Flexible working hours - we trust that our team can manage their time and will get the job done.
• 5% pension scheme matched by 4% employee contribution.
• Mental health support from an in-house counsellor.
• Free access to Hertility Health products and services, including free of charge hormone and fertility tests and discount codes for employee friends and family.
• Opportunities for further learning and development.
• Enhanced Family Leave policy (maternity leave / paternity leave/ adoption leave).
• Progressive health leave (menstruation and menopause policies).

Equality & Diversity:

Hertility Health is an equal opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application.