Junior Retail Account Manager, UK

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a high-growth startup AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $10 million AUD (roughly £6.2 million) to fund water and sanitation projects around the globe. Basically, we’re really good at doing good. 

With hubs in Australia, the Philippines, China, the US, UK and Europe, our ambitious team of 200+ work tirelessly to make the biggest possible impact for people and the planet. Over the next couple of years, we’re working to increase our annual donation tenfold and we won’t rest until everyone in the world has access to clean water and sanitation services.

A bit about the role

It’s amazing that we have grown to where we are today by just selling mainly through our online store. However, the reality is that most people buy their toilet paper and household products at the supermarket. That is why we have been building a commercial team in the UK which is dedicated to expanding our physical presence into retail in that region. It’s a really exciting new channel for the business because it means we can grow our annual donations and build even more toilets than ever before!

National retailers are big customers which require careful set up and ongoing management to ensure our brand thrives on the shelves. This takes time and requires a lot of care and accuracy. That is why we are looking for a diligent Junior Retail Account Manager who will ensure all our admin ducks are in a row so we can go big and hit our goals.

Reporting to the Senior Commercial Manager, and working closely with our Supply Chain and Logistics teams, you'll roll up your sleeves to:

• Support the management of our key retail partners, including onboarding, building relationships with buyer’s assistants and analysing key sales performance
• Manage the accounts of our smaller beacon independent retailers and winning new business
• Assist the sales team with order processing, forecast support and internal reporting

Our hybrid hub model means this role will be remote first, but we have an office in Liverpool Street, London used for in-person time, too. As a global team, we’re always looking for ways to overcome different time zones when it comes to company-wide initiatives and there may be the occasional call outside the usual 9-5. 

If you worked here this past month here are some things you might have been involved in: 

• Worked with different internal teams to gather very important (and slightly fiddly) information to complete a big new retailer’s application form in record time
• You got kudos for keeping our reporting documents up to date with the latest sales information accurately, on time, every time and reporting on key metrics
• You helped the commercial managers to create an amazing pitch for a luxury retailer and thinking of cool marketing opportunities for our brand in store
• Worked closely with our supply chain team to trouble-shoot a persistent delivery issue for a customer in Ireland
• Trained our support team in your new step-by-step process to submit orders
• Worked closely with a buying assistant at one of our big retail customers to solve a complaint about our funny* name (*weirdly, not everyone gets it)
• Played shuffle board and had tacos with the team after a action-packed team day visiting our UK factory

Let’s talk about you

You dot the i’s and cross the t’s

As a detail-oriented person you produce high-quality work and can do so accurately. You get into the details of each account and ensure we have the most up-to-date reporting information to maximise our sales opportunities. You have a passion for things being done right but you’re also able to take a step back and think about how we can improve our processes. 

You’re a team player

You build and foster great working relationships both internally and externally through good communication, empathy and trust. You have a positive mindset and you're seen as a reliable team member. You are a valued contributor to new projects and always ready to deliver and delight. 

You have a "the sky is the limit" mindset

You have a strong desire to succeed and you’re fully committed and dedicated to whatever task or goal you are working on. You’re happy to troubleshoot problems and show initiative to work things out. Aptitude is more important than direct experience in this role so you need to be thorough, organised, quick to learn and motivated to do a lot of admin work in excel and setting up processes. But once you’ve mastered this and our retail customers are happy and your processes are humming along, there will be opportunity to grow with our busy team beyond the spreadsheets!

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, there’s the feel good stuff. As a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. We also believe that helping to make the world a better place shouldn’t have to mean getting paid peanuts — it’s why we offer super competitive salaries, benefits like tailored learning and development opportunities, generous paid parental leave and free toilet paper (yes, you read that right). 

But you don’t have to take our word for it — our employees recently gave us our sixth consecutive Culture Amp engagement score of 90+ and we’ve been named one of BuiltInLA’s “100 Best Places to Work” two years in a row.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.