Learning and Public Engagement Operations Coordinator

At Wakehurst, Royal Botanic Gardens, Kew’s wild botanic garden in Sussex, we are excited to offer an opportunity for an experienced Operations Coordinator to join our newly formed Learning and Public Engagement team. Reporting to the Operations Manager, you will play a key role in delivering our mission by ensuring our inspiring learning experiences and events run smoothly; from booking and ticketing through to staffing, logistics, and on-the-day delivery. You will be responsible for maintaining efficient operational systems, including ticketing and CRM processes, staff and volunteer scheduling, resource planning, and compliance. Working closely with colleagues across Wakehurst, you will help deliver well-organized, high-quality programmes supported by strong data, effective collaboration, and careful use of resources.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

You will have experience in event or operational support and an interest in helping people connect with nature. You’ll be confident coordinating activities in a customer-facing environment and able to manage several priorities at once. Well organized and detail-focused, you’ll take a practical, proactive approach to solving problems and keeping things running smoothly. You’ll enjoy working with people and take pride in delivering a high-quality visitor experience, with a strong focus on teamwork and getting things done in a busy environment. The role will involve some occasional weekend, evening, and bank holiday work.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.