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Opportunity to shape the future of a world-renowned science institute as an MS Dynamics 365 Service Analyst
Overview
Salary
£46556 - £53882
Location
Kew Gardens, Richmond, UK - Hybrid
Expires
Expires at anytime
Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site and high-profile plant science institute. In your role as an MS Dynamics 365 Service Analyst, you will play a pivotal role in influencing the performance and future development of our enterprise platform that supports teams across the institute including Finance, Retail, Marketing, and more.
Role Summary:
- Hands-on support, continual improvement, release management, and system enhancement
- Work extensively with Microsoft Dynamics 365 landscape, encompassing Finance & Supply Chain Management, Customer Engagement, and Power Platform
- Directly enhance services, user experience, and business performance
Role Requirements:
- Degree in IT/Computer Science or equivalent professional experience
- 2–3 years’ experience in supporting Microsoft Dynamics 365 applications
- Functional troubleshooting, configuration, and user support experience
- Understanding of end-to-end business processes and familiarity with ITIL practices
- Experience across D365 F&SCM and D365 CE, familiarity with PowerApps, Power Automate, and knowledge of SQL, Azure DevOps, LCS, data integrations
We offer a robust benefits package including continuous learning opportunities, a generous leave package, flexible working options, an Employee Assistance Programme, discounted gym membership, and access to our beautiful gardens at Kew and Wakehurst.
Join the Royal Botanic Gardens, Kew (RBG Kew), a leading plant science institute and UNESCO World Heritage Site. As an MS Dynamics 365 Service Analyst, you will play a crucial role in shaping the performance, stability, and future development of our vital enterprise platform. This platform supports various teams across the organisation, including Retail, E-Commerce, Marketing, Customer Care, Ticketing, Fundraising, Membership, Finance, and Reporting.
The role involves hands-on support, continuous improvement, release management, and system enhancement. You will have the opportunity to work with a broad Microsoft Dynamics 365 landscape, including Finance & Supply Chain Management, Customer Engagement, and the Power Platform. This is a varied and visible role where your expertise will directly improve services, user experience, and business performance across the organisation.
Job requirements include a degree in IT/Computer Science or equivalent professional experience, with at least 2–3 years’ experience supporting Microsoft Dynamics 365 applications within a structured IT environment. Strong functional troubleshooting, configuration, and user support experience are essential. A good understanding of end-to-end business processes and exposure to ITIL practices, particularly incident, problem, and change management, are also important. Additional experience across both D365 F&SCM and D365 CE, familiarity with PowerApps and Power Automate, and knowledge of SQL, Azure DevOps, LCS, data integrations or Microsoft functional certifications would be advantageous.
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working options to help maintain a healthy work-life balance, an Employee Assistance Programme, and other wellbeing support such as a cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme, and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
