People Operations Director - UK / Remote

Our Mission

Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

The Team

-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).

-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.

-> Driven by mission, guided by values (see below) – in deed, not just word.

-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.  Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously.  Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning….

Our Investors

Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

The Role

You’ll be our People Operations Director, playing a key role in the business: ensuring we provide amazing support and direction to our employees globally.  We’re looking for someone who’s scaled and managed a People Operations function within a fast-growing start-up and has experience leading People Operations across different countries.  You’re passionate about running a tight ship, excited by rapid growth and the challenges this brings, and willing to execute tasks as well as to lead.

Your responsibilities

Leading and building our People Operations team, and executing on People Ops projects globally Ensuring high-quality delivery of People services, including employee contracting, onboarding, offboarding, payroll, benefits, relocation, visas, L&D, performance management, disciplinary matters, our HRIS, etc. Leading the set-up of People Ops services in new countries Managing the relationship with our PEOs (new and existing) Overseeing the running of our office spaces Working to ensure that the team member journey enables everyone to perform at their best and in a way that is aligned to the values of the company, serving as a point of escalation as needed

You

Have experience leading and building a best-in-class people team in a growth-stage start-up Love the growth stage of working in a start-up and know the growing pains that come with it Have People Operations experience covering many countries and have led the expansion of People Ops services into new countries Are super organized and able to manage multiple time-sensitive priorities at once Enjoy developing systems and processes Are willing to get your hands dirty -- the team is small, and you’ll need to be willing to execute tasks as well as to lead Are comfortable operating outside your comfort zone and are solution-minded Are fluent in English and French

Benefits (UK)

Holidays: 25 personal holidays, 9 TTS holidays (incl. Bank holidays) Employer pension contributions on qualifying earnings TTS Equipment & WFH set-up in line with policy  Axa Private health insurance (100% coverage), dental and vision  Axa Employee Assistance Programme (mental health, life management, counselling) Free subscription to Headspace mindfulness app Learning and Development budget for your professional development needs 

Taptap Values 

Impact first.

Team next.

Accept reality.

Propose solutions.

Win with grit.

Be proactively candid, with yourself and others.

Love the particular.

Own it.

Create positive energy.

Maybe, even have fun.

Equal Opportunity Employer

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.