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Join Battersea, an organisation transforming lives of dogs and cats, as a Dog Intake Co-ordinator where you have an opportunity to make a real difference.
Overview
Salary
£29808
Location
London, UK
Expires
Expires at anytime
Organisation summary
Battersea is a renowned institution committed to providing care and shelter to dogs and cats in need. We pride ourselves on our ability to understand animal behaviour and find the perfect homes for them. Join us in our noble cause of being there for every dog and cat, no matter the circumstance.
Role Summary
- Coordinate calls and queries to intake lines, providing information about Battersea's intake policies and procedures.
- Schedule and bring animals into Battersea in an efficient manner.
- Ensure animals are comfortably settled in appropriate kennels upon arrival and log initial observations and history.
- Process intake of stray dogs from local authorities and provide cover for Lost Dogs duty as required.
Role Requirements
- Resilience and adaptability to handle the physical aspects of animal care.
Application Process Details
- Application process is anonymised to ensure equal opportunities for all candidates.
Battersea is dedicated to never turning away a dog or cat in need of help. We provide love, expert care, and get to know their characters and quirks to find them a new home that's just right. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
The role: As a Dog Intake Co-ordinator, you will be responsible for coordinating the calls and enquiries received to the intake lines, answering questions, and explaining Battersea's intake policies and procedures to customers. This includes ensuring that animals are scheduled and brought into Battersea efficiently and in line with operational requirements, with support from Intake Team Leaders. You will also be responsible for settling animals into appropriate kennels on arrival, logging behavioural observations and pre-admission histories onto our central database, and carrying out investigations into ownership for animals. Additionally, you will provide cover for the Lost Dogs duty on weekends and ad-hoc to assist with reuniting dogs in and outside of Battersea and process the intake of stray dogs from Local Authorities.
Job requirements: The role involves a lot of physical tasks required to provide exceptional standards of care to our animals. We are looking for people with the resilience and adaptability to handle all aspects of this role.
Benefits: Battersea offers a range of benefits to support the wellbeing of our employees. These include 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full-time employees, discounted gym memberships, cycle to work schemes, an Employee Assistance Programme, access to Wellbeing Resources, generous pension contributions up to 10% employer contribution, and a free healthcare cash plan. We are also committed to providing learning and development opportunities to our employees.
Diversity and inclusion: We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
