Business Continuity and Operational Resilience Manager

Job Title: Business Continuity and Operational Resilience Manager  
Working Pattern: Monday to Friday (09:00-17:00) 
Salary: £45,000 - £50,000 and up to 20% bonus and benefits 
Location: Cardiff (hybrid working)

CLOSING DATE: 17th April

We’re building an amazing team and we’re looking for an ambitious and purpose-driven Business Continuity and Operational Resilience Manager. Reporting to the Head of Quality Service, the Business Continuity and Operational Resilience manager has responsibility for developing, embedding and managing Tandem’s Operational Resilience and Business Continuity capabilities.

About Tandem  
We’re Tandem. The UK’s fairer, greener, digital bank providing hard working people across the UK with greener ways to spend, borrow and save.With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.We’re on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.

We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences.  Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.

What we're looking for: 
Reporting to Senior Business Consultant, the Operational Resilience & Business Continuity Manager will be responsible for developing, embedding and managing Tandem’s Operational Resilience and Business Continuity capabilities and ensuring the resilience of our Critical Business Services as we continue to grow. If you’re innovative, curious and not afraid of a challenge, we’d love to hear from you. Your voice, ideas and drive will always find a home at Tandem.

Our Team 
The role sits within 1st Line in the Operations function, the team are responsible for servicing customers across our product mix and delivering excellent customer outcomes. 

As the Operational Resilience & Business Continuity Manager you will be responsible for ensuring Tandem remain compliant with Regulatory requirements by embedding the Operational Resilience Framework across all business units. You will also be responsible for the design, implementation and ongoing testing of a Business Continuity capability that gives Management confidence Tandem can maintain service continuity through operational disruption events.

The successful candidate will be responsible for the following: 
Operational Resilience 

• Ensuring Tandem meet ongoing Regulatory commitments by embedding Tandem’s Operational Resilience framework throughout the business    
• Identifying Critical Business Services as Tandem’s operating model evolves
• Mapping the resources needed to deliver Critical Business Services by liaising with cross-functional stakeholders & SMEs
• Designing and leading annual Testing of severe but plausible disruption scenarios 
• Ensuring Operational Resilience Reporting & MI is embedded within Tandem’s governance structure, including the identification and escalation of material resilience vulnerabilities 
• Leading Board and Senior Management engagement, including preparing written updates when required  

Business Continuity 

• Designing and managing Tandem’s Business Continuity Management capability, including the development of scenario specific BCP plans
• Ensuing Tandem possess the capability to respond to disruption events and maintain service continuity
• Lead Tandem’s response to BCP events, including the co-ordination of a Crisis Management Team (CMT) with executive level attendance
• Leading annual BCP testing with relevant cross-functional stakeholders & SMEs
• Ensuring alignment with Tandem’s overarching Operational Resilience capability and the Technology owned Disaster Recovery Plan (DRP)  

What we're looking for: 
Essential: 

• Experience working within a Regulated Financial Services firm or institution
• Knowledge and practical experience of Business Continuity Management (BCM) 
• Excellent written and verbal communication, adept at explaining complex ideas efficiently and succinctly to relevant stakeholders
• Experience in the identification, evaluation and prioritisation of risks and risk management techniques 
• An ability to work autonomously and build strong stakeholder relationships across the organisation
• Are self-sufficient, and can work confidently and diligently within a fast-paced environment
• A positive attitude with a passion for delivering strong outcomes to internal stakeholders and customers

Desirable:

• Knowledge and experience working with relevant (FCA/PRA) Operational Resilience Regulations
• Previous exposure to or experience of the Fintech industry or a scale-up environment
• Experience working with senior stakeholders, including the executive level
• Experience writing and embedding policies or frameworks
• Knowledge of or exposure to Corporate Governance, Operational Risk and Compliance functions
• Experience working in a Project Management role and/or knowledge of methodologies   

Qualities we look for:

• A passion for championing the customer
• Motivated by purpose-led organisations
• Alignment with Tandem’s mission
• High levels of personal and professional integrity
• An entrepreneurial approach with an ability to operate both at a strategic level and to be hands on
• A positive, self-sufficient leader with excellent communication skills, intellect and energy
• Very sound judgement and business instinct with a desire to challenge traditional thinking
• Highly organised with a flexible approach to working
• Communicates a compelling and inspired vision and sense of core purpose
• Determined to succeed, high energy with humility and a strong personal drive
• A collaborative working style
• A very strong work ethic and a focus on delivery

Benefits  
Our rewards are getting a big update, with enhancements due to land in early 2023!   
 
Current Rewards

• 25 days annual leave plus 8 days bank holiday  
• 1 day off for your birthday  
• Electric Vehicle scheme   
• Free cereal and snacks in the office
• Cycle to work scheme and a free helmet  
• Perkbox for treats and discounts  
• Pension contribution   
• 2 days per year paid volunteering     

Take part in our Green Deal

• Volunteer 2 days a week for charity > receive an early Friday finish 
• Raise £200 per annum for charity > Tandem provide PR and marketing support 
• Have renewable energy at home > receive an additional 1-day annual leave 
• Drive a lower emissions or hybrid car > free raffle entries with the chance to win a weekend away for 2 
• Drive an electric car > receive £500 towards a home charger

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.