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Exciting opportunity to support artistic innovation and cultural exploration at Arts Council England
Overview
Salary
£28662
Location
Manchester, UK - Hybrid
Expires
Expires at anytime
Organisation summary
Arts Council England is a champion of artistic and cultural experiences that enrich people's lives. We support activities across the arts, museums, and libraries, fostering vibrant and inclusive societies. Our strategic commitments include investment in the arts and the fostering a dynamic environment of artistic innovation and cultural exploration.
Role Summary
- Join our Customer Service team based in Manchester.
- Respond to diverse enquiries about the Arts Council's work via telephone, webchat, and written communication.
- Assist applicants, helping them make the best use of our funding programmes.
- Manage multiple systems simultaneously while adhering to strict service levels.
Role Requirements
- Prior experience in Customer Service.
- Ability to manage multiple priorities effectively.
- High capacity to absorb information, prioritize tasks, and communicate effectively with diverse groups of people.
- Full training will be provided for the role.
Application Process Details
- Apply through the Arts Council website. Note: We do not accept CVs or cover letters.
- For adjustments or documentation in alternative formats, please contact: recruitment@artscouncil.org.uk
About us: Arts Council England champions, develops, and invests in artistic and cultural experiences that enrich people's lives. We support activities across the arts, museums, and libraries and believe that these cultural experiences broaden horizons, bridge communities, and contribute to vibrant and inclusive societies. We are committed to enhancing arts and culture through strategic investment and fostering a dynamic environment of artistic innovation and cultural exploration.
The role: We are seeking an Assistant to join our Customer Service team at our Manchester Office. This role involves responding to telephone, webchat, and written enquiries about all aspects of Arts Council's work. The successful candidate will help applicants navigate our systems and make the best applications to our funding programmes. This position requires handling multiple systems simultaneously and providing excellent service under strict service levels.
Job requirements: Candidates should have prior experience in Customer Service and be capable of managing multiple priorities effectively. The role demands a high capacity to absorb information, prioritize tasks, and communicate effectively with diverse groups of people. Full training will be provided.
Benefits: Arts Council England offers a competitive salary of 28,662 per annum, complemented by a robust benefits package that includes a final salary pension scheme, generous annual leave, and options for flexible and hybrid working arrangements. We are dedicated to fostering an inclusive workplace and strongly encourage applications from diverse backgrounds, particularly from underrepresented groups such as disabled, D/deaf, neurodivergent individuals, and those from Black, Asian, and Ethnically Diverse backgrounds.
Applications details: Interested candidates should apply through our website, noting that CVs or cover letters are not accepted. For any adjustments in the application process, or for documentation in alternative formats, please contact [email removed - click apply for more details].
