Content Designer

This is an exciting time to join Flo if you love Content Design and advocating for it! 

We’re on our journey to become a world-class design team, and there’s lots to get stuck into. 

We’re building the foundations for our future, including: 

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• Establishing ways of working to ensure Content Design is a valued and essential part of the design process, from planning and strategy, all the way to delivery and build.
  
  
  
• Improving collaboration and communication within our product teams.
  
  
  
• Using workshops, demos and working sessions to showcase the depth of what Content Design can do.
  

It’s an exciting period of growth for the company. That’s why we need someone who sees the product through our users’ eyes, manages business needs, and will champion the importance of Content Design. Someone who can bring creativity and clarity to every touchpoint and can turn complex concepts into something simple and human.

You’re an exceptional Content Designer with an interest in health technology that solves real-world user problems. You can flex between prototyping new products, designing end-to-end experiences and creating compelling microcopy such as feature overviews, error messages and pushes. 

You’re comfortable coming up with solutions and new processes, challenging ways of working while also listening in order to understand and serve business needs.

You’re confident explaining your hypotheses and the process behind your decisions. 

You’re a strong planner who thrives on variety and a fast-paced environment.

You have a passion for Content Design and the value it brings to the design process.

Your Experience

Must have:

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• Content Design expertise and attention to detail.
  
• Experience co-designing with product designers in collaborative tools.
  
• Brilliant communication skills – with the ability to influence others and advocate for Content Design at all levels — from product designers to product managers to senior stakeholders.
  
• A portfolio that demonstrates impact
  

Nice to have:

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• Experience working on mobile apps and with a complicated subject like health is preferred
  

What you'll be doing

You'll be responsible for:

At Flo, each day is different, but you can expect to:

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• Create clear, concise, and compelling content for new features, widgets, paywalls and more.
  
• Collaborate with Product Designers, Researcher, Analysts and Product Managers to define new experiences across our app and website.
  
• Advocate for Content Design both on your team and in the wider community.
  
• Proactively seek areas for improvement, working with all content disciplines and across other product streams to find solutions.
  
• Work closely with Localisation to ensure messaging and tone of voice is kept consistent and makes sense across different markets.
  
• Evangelise for human-centred design, readability, accessibility and creativity.
  
• Help other Content Designers develop their skills, by sharing best practice, collaboration, and training.