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Join the vibrant team at Arts Council England in a crucial customer services role championing the arts and culture nationwide.
Overview
Salary
£28662
Location
Manchester, UK - Hybrid
Expires
Expires at anytime
Organisation Summary
Arts Council England is a celebrated organisation that invests in artistic and cultural experiences to enrich the lives of people. They support activities across arts, museums, and libraries, thus offering everyone an opportunity to be inspired, entertained, and challenged.
Role Summary
- Providing assistance within the Customer Services team based in Manchester.
- Handling telephone, webchat, and written enquiries about the Arts Council's work.
- Helping applicants navigate our systems and make the best applications to our funding programmes.
- Maintaining high service levels and standards.
Role Requirements
- Strong organisational and customer-focused skills.
- Ability to handle multiple systems simultaneously.
- Excellent information retention, priority management, and communication skills.
- Prior experience in Customer Service, with full training provided for this role.
Application Process Details
- Applications must be submitted through the standard application process on our website.
- CVs or cover letters are not accepted.
- For adjustments to the application process, email recruitment@artscouncil.org.uk.
About us: Arts Council England champions, develops, and invests in artistic and cultural experiences that enrich people's lives. We support activities across the arts, museums, and libraries and believe that these cultural experiences offer us all the opportunity to be inspired, entertained, and challenged.
The role: We are seeking an Assistant to join our busy Customer Services team based in our Manchester Office. This role involves responding to telephone, webchat, and written enquiries about all aspects of Arts Council's work. The main focus will be helping applicants navigate our systems and make the best applications to our funding programmes. This is a crucial role in a department with strict service levels and standards.
Job requirements: Candidates should be organized, customer-focused, and capable of managing multiple systems simultaneously to provide excellent and helpful responses. The ability to absorb and retain large amounts of information, juggle priorities, and distribute information compellingly is essential. Experience in Customer Service is expected, and full training will be provided.
Benefits: Arts Council England offers a competitive salary of 28,662 per annum plus additional benefits including a final salary pension scheme, generous annual leave, and options for flexible and hybrid working. We are committed to equality, diversity, and inclusion and encourage applications from all backgrounds. Specific benefits for disabled, D/deaf, neurodivergent people, and those from Black, Asian, and Ethnically Diverse backgrounds are highlighted, promoting a diverse and inclusive workplace.
Applications details: Interested candidates should apply through our standard application process, detailed on our website. Please note, we do not accept CVs or cover letters. For any adjustments in the application process, contact [email removed - click apply for more details].
