Trinny London

Cosmetics Business Manager - Central London

Join Trinny London as they are looking for a Cosmetics Business Manager - Central London

We are looking for a Business Manager to join our central London team. This role will report into the Area Manager be responsible for the day to day running of our store. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based in our flagship, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your key responsibilities are: Lead your team from the front by: Achieving your own targets Improving your product knowledge and remaining up to date with beauty trends Conducting appointments and elevating your artistry Always demonstrating a customer-centric approach Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo Oversee the execution of inventory checks, stock counts and visual merchandising Accurately follow health and safety procedures Utilise retail management and team meetings to feedback on you counter’s performance Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary


The essential skills and experience required to succeed in this role are:

Experience leading a team (minimum of 5 people), ideally within the luxury sector Passionate for makeup and skincare Experience with customer relationship management and data capture targets Adaptable and confident with an ever-changing, fast-paced and high-pressured environment Positive and can-do attitude Strong communication and mathematical skills Comfortable and motivated by working towards and exceeding targets and KPIs Organised, punctual and flexible to work retail hours, including bank holidays and weekends Personable with a customer-centric mindset

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.


We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

28 days holiday inclusive of bank holidays (pro-rata) Welcome Trinny London Starter Stack Company discount for yourself (50%) and your friends and family (40%) after 3 month probation Competitive commission structure Pension Scheme Enhanced family friendly packages Bookado (activity membership service) T-Parties = summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.