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Join Coursera as they are looking for a Senior Partner Success Manager, University Services
Overview
Salary No salary declared 😔
Location India
Expires Expires at anytime
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 124 million registered learners. Coursera partners with over 300 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business.
Coursera became a B Corp in February 2021. As a B Corp, we're committed to driving positive social and environmental impact while delivering high-quality learning experiences. Our platform is used by institutions worldwide to upskill and reskill employees, citizens, and students across industries, including data science, technology, and business.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.
Job Overview:
Our University Partner Services team supports Coursera’s mission by making our open and for-credit content from elite institutions available in a flexible and affordable way for a global audience.
Coursera is looking for a partner success manager to assist in the launch and manage new degree and open content programmes. You will be a natural leader and fantastic communicator who thrives on solving complex problems, creating processes, and launching highly successful programmes. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a startup environment.
Responsibilities:
- Strategize on innovative methods to help our partner universities reach their program and content production goals
- Align a broad set of cross-functional teams (Product, Design, Marketing, Engineering, Vendors, Business, Legal, etc.) to ensure your university partners are successful - from recruiting the best applicants to building high quality courses to providing a best-in-class student experience and ensuring on time high quality course launches
- Deepen the relationship with key partner stakeholders (travel up to 25%)
- Manage the operations and implementation associated with Coursera courses, degree or MasterTrackâ„¢ programs, resolving issues as needed to ensure an exceptional student experience
- Provide platform and technical support to our partners, and manage the product feedback loop between partners and product teams
- Analyze data to build compelling business cases for resource investment either from Coursera or our partners to make our partners more successful
Basic Qualifications:
- Bachelor’s degree
- 7+ years experience managing relationships with partners or clients
- Experience moving between senior stakeholders and operational execution to enable different audiences
- Demonstrated analytical, strategic, & problem-solving skills and communication (written and verbal) skills
- Experience in project management and process design
- Cross-functional team leader experience
Preferred Qualifications:
- Level-headed temperament; ability to make quick judgments and defend decisions
- Perseverance and drive, manifested in a strong work ethic and a willingness to roll up your sleeves and do whatever needs to be done
- The ability to thrive in a fast-paced, ever-changing environment and to radiate positivity even while under pressure
- A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world
- Prior experience in consulting and / or customer success
- MBA or equivalent from a top university
If this opportunity interests you, you might like these courses on Coursera:
*https://www.coursera.org/specializations/solving-complex-problems
*https://www.coursera.org/specializations/strategic-leadership
*https://www.coursera.org/specializations/influencing-storytelling-change-management
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