Head of Compliance

Job Title: Head of Compliance (SMF16) 
Working Pattern: Monday to Friday (09:00-17:00) 
Salary: dependent on experience, up to 30% yearly bonus and benefits 
Location: Flexible, we could support hybrid working from our London or our Blackpool office

About Tandem

We’re Tandem. The UK’s fairer, greener, digital bank providing hard working people across the UK with greener ways to spend, borrow and save.With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.We’re on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.

We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences.  Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.

The Role

The Head of Compliance is responsible for providing independent 2nd Line compliance and conduct advisory services, oversight, and assurance across the Bank.  The role holder will be a key officer of the Bank, will be part of the 2nd Line Leadership team, and report directly to the Chief Risk Officer. 

The Head of Compliance will lead and manage a team covering both the assurance and advisory service. They will be responsible for ensuring the team is highly effective and high performing, providing value added risk advice, compliance, and conduct assurance and, recommendations to continually improve and mature the Bank’s overall risk management framework and control environment ensuring customer outcome is at the heart of strategy and BAU operations. The Head of Compliance will report monthly to the Enterprise Risk Committee (ERC) on all aspects of conduct risk, regulatory compliance, and oversight. 

Undertake risk assessments of the Bank, develop, and deliver risk based annual compliance assurance plans across the Bank.  Work with other areas of the Bank, including the overall 2nd Line CRO function, Internal Audit and 1st Line Control areas to ensure that the Compliance Plan is comprehensive, proportionate, and capable of providing adequate assurance to the Bank’s senior management team and meet minimum regulatory requirements.  

The role holder will require substantial experience of managing conduct risk, and compliance in a retail banking environment, with extensive knowledge of relevant regulations.The role holder will hold SMF16 responsibility for all relevant entities, in line with the requirements of the Senior Managers & Certification Regime.

Role Responsibility

• Lead, recruit, develop, direct and establish a highly performing and respected and sought-after 2nd Line Compliance Team.  
• Develop and maintain the conduct and compliance risk management framework, policies, and standards to ensure that the Board's risk appetite and all regulatory requirements are met. 
• Monitor and challenge the effective management of and adherence to the Conduct and Compliance Risk Framework, including the effectiveness of underlying policies. Provide oversight and ensure the Board's risk appetite relating to Conduct and Compliance Risk is implemented throughout the business.
• Champion and stakeholder manage robust conduct and compliance culture across the Bank. 
• Promote a culture of strong conduct and compliance risk governance, with open and forward-looking debate on business decisions and the potential impact on customers, to support the application of the risk systems and controls framework, and “identify and address” conduct and compliance risks. 
• Provide oversight and challenge to the business across Conduct and Compliance matters to ensure effective management of these risks across the business.
• Provide independent technical and subject matter expert advice to the Bank on all conduct and compliance risk matters including training and support to the business as required. 
• Provide an independent view on business plans, product launches, technologies, change initiatives and transactions to ensure they take full account of regulatory requirements with a focus on delivering good outcomes for consumers.  
• Undertake Bank wide risk assessment conduct and compliance, develop and deliver risk based Annual Compliance Assurance Plan having obtained approval from the Executive Risk and Board Risk Committee at least on an annual basis. 
• Produce value adding compliance reports with practical and proportionate recommendations to enhance the overall risk management and control maturity of the Bank. 
• Identify, report, and escalate potential non-compliance or breach to the CRO and Senior management of the Bank as appropriate.
• Undertake special investigation or breaches/alleged breaches of regulation and report to the CRO and Chair of the Board Risk Committee as appropriate. 
• Ensure appropriate conduct risk management information (MI) is available to the relevant governance bodies within the business on a timely basis.  Establish and maintain a conduct risk dashboard to inform the identification of emerging conduct risks. Undertake horizon scanning on all regulatory matters and oversight business readiness to demonstrate compliance with relevant new regulation. Support the CRO manage regulatory relationship including maintain robust record of regulatory interaction and communications.  

Regulatory Responsibilities

• Responsible for the day-to-day management of the Compliance function within Tandem Bank Limited.  

Knowledge, Skills, Experience and Qualifications

• Degree or equivalent academic achievement, and or relevant professional qualifications such as ICAs.
• At least 5 years of relevant banking experience and leading compliance functions in the retail Banking environment including Mortgages, Savings and Consumer Credit (SMCR, MCOB, CONC and BCOBS etc).
• Ideally, previously approved SMF for a similar size and nature of Bank. 
• Demonstrates senior stakeholder engagement experience, including the ability to influence and be seen as a significant key advisor on matters of risks and controls.
• Strong technical competence in the subject matter of the assigned work, as well as appropriate judgement in identifying and addressing issues and emerging risks.
• Proven leadership skills, as well as the ability to act as a role model and inspire others to deliver high quality work in a timely manner.
• The ability to balance diplomacy with assertiveness and to identify and deal with particularly difficult or complex issues in a straightforward manner. 
• Demonstrates efficiency and persistence and ensure that agreed objectives and deadlines are achieved even when faced with problems, challenges and pressure.
• Can independently anticipate reactions and/or objections to proposed recommendations and seek to identify feasible strategies to overcome them without compromising team objectives, independence and standards.
• Demonstrates high-level communication skills, including the ability to communicate in a clear, succinct and professional manner in both written reports and oral/visual presentations. 
• Demonstrates a high level of emotional intelligence and collaborative skills to deal with conflicts that might arise between an independent third line and management views and help to build the right culture for the firm.  

In addition to the responsibilities summarised above, you are required to comply with the Conduct Rules set out in the FCA Handbook and the PRA Rulebook. These are listed below.  Rules 1 to 5 apply to you by virtue of your employment with Tandem Money Ltdand the nature of your role.  Rules 6 to 9 apply to you by virtue of your status as a Senior Manager.

 
Benefits  
Our rewards are getting a big update, with enhancements due to land throughout 2023! 

 
Current Rewards

• 25 days annual leave plus 8 days bank holiday  
• 1 day off for your birthday  
• Electric Vehicle scheme   
• Free cereal and snacks in the office
• Cycle to work scheme and a free helmet  
• Perkbox for treats and discounts  
• Pension contribution   
• 2 days per year paid volunteering     

Take part in our Green Deal

• Volunteer 2 days a week for charity > receive an early Friday finish 
• Raise £200 per annum for charity > Tandem provide PR and marketing support 
• Have renewable energy at home > receive an additional 1-day annual leave 
• Drive a lower emissions or hybrid car > free raffle entries with the chance to win a weekend away for 2 
• Drive an electric car > receive £500 towards a home charger  

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.