Social Value Advisor (Manchester)

Who are we?

Social Value Portal is a fast-growing tech business with heart. We have an online solution that allows our members to measure, manage and maximise social value.

The Portal allows organisations to report both non-financial and financial data, and rewards organisations for doing “more good” in the community. We measure environmental, social and economic activities and help to identify and measure the additional social value delivered through a project in terms that are meaningful to customers.

We are looking for self-starter individuals to join our busy Customer Success team of Social Value Advisors who manage a growing portfolio of public and private sector clients across the UK that use our online platform to measure, manage and report on social value.

You will have strong relationship management, digital, analytical and project management skills, and recognise the importance of public services and social value. You will be working closely with the Strategic Account Managers to ensure our clients receive best in class customer service.

You will be able to work as part of a dynamic team as well as be comfortable working independently in a fast-paced environment to ensure the smooth delivery of multiple client projects at any given time. This is a hands-on role that requires a proactive individual who is willing to learn, use their initiative and has experience effectively managing direct day-to-day client relationships.

What you will be doing

• Client relationship management
• Onboard, manage and grow accounts for a wide range of public and private sector clients
• Support for our online users, helping clients to get the most out of the Portal and the TOMs framework
• Review high volumes of social value data and evidence measured on the Portal
• Develop client-facing reports on outcomes and achievements
• Analyse project performance and metrics
• Daily use of CRM (Salesforce and Zendesk)
• Use Teams to have online video meetings with clients as part of training and support activities

Requirements

• • 1+ years' experience working in a customer facing role
  • Customer success and service, project management background with experience managing key client relationships (ideally within the tech and/or sustainability industries) is highly desirable
  • Good communication skills and comfortable leading client presentations and meetings online and in person
  • Confidence working alongside senior leadership/management
  • Ability to work with data and be comfortable working with numbers
  • Proficient in working with web applications with the ability to explain functionality of an application or programme to clients in simple terms
  • Organised and structured approach to working with great attention to detail
  • Proficient in the use of Microsoft packages, mainly Word, Excel and PowerPoint

Location

This is an office-based role, but currently still hybrid with 3 days in the office or as and when required to meet business needs. This role will be based in either our London or Manchester offices, with travel to client meetings occasionally where required.

Benefits

What you'll receive from us

Social value is at the heart of everything we do, which is reflected in how we reward our team. We provide opportunities to give something back through volunteer programmes, we offer flexible working to provide a healthy work/life balance, and we have a focus on health that helps you to feel your absolute best.

• Competitive salary of £28,000 - £32,000 depending on experience
• Industry-leading initiatives in social value, including 6 paid volunteering days per year
• Access to a 24/7 EAP (for practical and emotional support including face-to-face counselling)
• 34 days of leave per year including UK bank holidays AND your birthday off work!
• Company shut-down over Christmas to provide a long and well-deserved break
• Annual increases to holiday after 3 years’ service (potential to have 39 days off per year)
• Flexible working including hybrid office days from either London or Manchester, remote working and flexible lunch hours
• Private medical insurance with WPA
• £400 annual learning budget to support your continuous growth and development.
• Cycle to work scheme
• Electric vehicle scheme, allowing you to lease a brand-new EV through salary sacrifice
• Ethically invested pension scheme, matched to a max of 5%
• Enhanced parental leave
• 6 months fully paid Maternity, PLUS a 4 day week on full pay for 6 months on return
• 1 month fully paid Paternity
• Life assurance at 4 x salary
• A remarkable opportunity to join an ethically entrepreneurial business where you can make a real positive difference
  

Equality, Diversity & Inclusion

We are working hard to create a representative and inclusive team, because we know that different experiences, perspectives and backgrounds make for a better workplace. Social Value Portal is an equal opportunities employer and doesn’t discriminate based on race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. Everyone is welcome and in this together.

Let’s do this!