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Join GoCardless as they are looking for a Head of Customer Onboarding
Overview
Salary No salary declared 😔
Location London, UK
Expires Expires at anytime
About us
At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.
The role
This is an exciting opportunity to help to take our self-serve customer onboarding team to the next level. You will work inside our highly cross-functional acquire and activate organisation, where we have the skills to create an exceptional team combining great people and processes with data and automations.
What excites you
- Creating and executing against your strategy to set up and optimise the performance of the onboarding team
- Building relationships and working with cross-functional teams to optimise the onboarding process and team to deliver incremental growth (by improving agent performance and processes and leveraging tools and data to improve efficiency)
- Building and managing a high-performing team by prioritising team efforts and creating effective onboarding and training processes
- Pro-actively tracking and managing performance to maximise efficiency and efficacy
What excites us
- Your ability to create strategic plans, manage and forecast growth and workloads
- Your strong interpersonal skills with experience in hiring, managing and training onboarding team members and cross functional experience, working with other business stakeholders
- Your experience in improving the performance of a customer success / SDR / onboarding or equivalent team
- Your data-driven attitude and skillset - able to set up and track success metrics and performance
- Your experience working in a fast-moving and high-growth company and ability to handle and cope with change
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
(some of) The good stuff
- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme -you can apply to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working - allows you to work flexibly, around your lifestyle
- Equity -all permanently employed GCs get equity to help you make a valuable contribution
- Parental leave -to suit everyone embarking on life's great adventure
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
Life at GoCardless
We're an organisation defined by our values; We start with whybefore we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.
Diversity & Inclusion
We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.
We’ve got a long way to go, but here’s how we’re doing as of June 2022;
Female Employees - 46%
Ethnic background - 32%
Identify as LGBTQIA - 10%
Neurodivergent- 9%
We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability
We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.
Find out more about Life at GoCardless viaTwitter, InstagramandLinkedIn.
