Smart Metering Team Leader

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’re grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we’re not done. We’re on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we’re well on the way. We’re tech first, we’re customer-centric and we’re passionate about sustainability.

We want to do the best we can by our customers and by each other, so we’ve created a workplace that is encouraging, supportive and offers the opportunity for growth. As a company, we live by six core values that guide everything we do.

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

Metering within So Energy is undergoing an exciting transformation with the introduction of smart metering and transformational new technologies. We are currently recruiting for a Smart Metering Team Leader to lead the team who will be at the forefront of that change, providing critical knowledge, support and problem solving to ensure we can continue to provide an outstanding service for our customers. The ideal candidate will be adept at organising, motivating and developing teams, have a proven record for creative problem-solving and show a strong focus on continuous improvement.

What you will be doing:

• Manage, mentor and coach your team to be best in class, delivering fantastic service for our customers
• Monitor objectives and key results, ensuring these are tracked and reported on weekly with continuous improvement measures in place
• Drive innovation within your team to find efficiencies and improve customer experience
• Work cross-functionally with other teams to resolve customer issues and improve response times
• Monitor the installation of smart meters, tracking on completion levels and driving our installers performance
• Act as a key point of contact for our installers, service providers and other third parties

Requirements

• Strong management capabilities that include getting results in high pressure environments
• Enjoy combining performance management with coaching and developing your team
• Excellent verbal communications skills in a one on one environments as well as presenting to internal and external stakeholders
• Robust problem solving and process improvement techniques
• Ability to learn new skills and adapt to change in a fast paced environment
• Strong analytical and detail-oriented aptitude
• An ability to work across teams and with people at all levels
• Ability to influence change and support change management activities
• Excellent track record of external stakeholder management, with the ability to performance monitor third-party contracts
• Knowledge of the UK Energy industry and smart metering desirable

Benefits

• Competitive salary
• Life Assurance 4x base salary
• Bonus up to 10% base salary
• 25 days holiday, plus bank holidays, and an extra day holiday for your birthday
• Hybrid Remote Working
• Ongoing support and development as well as a generous learning and development budget
• Free daily breakfast
• Great reward and recognition
• Exposure to all parts of a growing business
• Pension matching as part of auto-enrolment pension scheme

So Energy cares about helping the energy industry become a much more diverse and inclusive environment and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an inclusive environment for all. As an equal opportunity employer, there are also several steps we take to accommodate candidates and employees with disabilities including additional time on tests during the interview process and specialist equipment for those employees that require it.

If you are interested in finding out more, please apply and make sure to complete all the questions to the best of your ability.

Good luck!