Client Sales Manager

We are looking for a natural leader to build the Poppy’s business from our new location in South West London. 

Salary £36-38k

Start date: August 2023 with an induction in our Tooting location, and then launching our new shop site in Sheen in September. 

Key responsibilities 

• Be the face of the Poppy’s brand locally, owning and leading our presence in the community from our new shop in Sheen, ensuring an outstanding client experience for anyone who comes into contact with us
• Confidently sell Poppy’s to people making enquiries locally, including part-arranging funerals.
• Ensure excellent client experience throughout the sales journey, including seamless transition to the team in Poppy’s HQ.
• Being an authoritative expert on good death care and the Poppy’s approach. 
• Building awareness of Poppy’s in the local area with the general community, nurturing productive relationships with relevant groups and communities to build new business pathways. 
• In conjunction with the wider team, develop and deliver a programme of educational and networking events to be held on site, to build profile and sales'.
• Managing the site and space including any logistic and housekeeping requirements. 

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Your skills 

• Strong communication skills with excellent interpersonal skills. 
• Strong selling skills, able to confidently and carefully convert leads. 
• The ability to identify sources of local new business. 
• Excellent organisation skills and strong attention to detail. 
• Independent and proactive.
• Tenacious and driven.
• Able to work collaboratively and effectively with the wider Poppy’s team.   
• Ability to build meaningful and persuasive personal and organisational relationships.
• An excellent communicator, storyteller and presenter with an eye for detail: you can be the compelling face of the brand and business.
• Empathetic and shares our mission to make great death care expected and accessible to everyone.

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Working Pattern 

• You will be based full time in our new Sheen location. You will work physically alongside wider team members who will base themselves at the site on a ‘hot desk’ basis and remotely with the full Poppy’s team.
• You will be expected to spend at least one day per month supporting funerals directly to ensure you stay connected with our core work. 

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What We Can Offer You: 

Salary: £36-38,000 basic per annum 

Location: Initial induction at our Tooting location and then based at our new Sheen shop. 

Hours: 5 days per week, 9am to 5pm with the potential of some evening and Saturday work by arrangement.

Team: you’ll work autonomously in a busy, thriving team. 

Reporting: you’ll report to the Chief Operating Officer. 

Holidays: 25 days (plus bank holidays). 

Benefits:

Employers pension contributions of 3% 

Share options in Poppy’s

Additional day off on your birthday 

Paid time off for personal volunteering, up to one day per year 

Up to one-week unpaid carers leave to support with caring responsibilities you may have

Regular feedback and structured appraisals helping you to develop your career 

Part of a team where our work is incredibly rewarding and meaningful

Regular programme of training sessions from colleagues or external speakers 

Cycle to work scheme 

24hr access to employee assistance programme, with counselling, mental health support and financial and legal advice 

Application Process

If this sounds like you, please send us your CV and one A4 page outlining your experience and the approach you would take to this role. 

Send your applications by Sunday 18th June.

We are open to informal conversations with interested candidates w/c 5th June. Please contact [email removed - click apply for more details] to arrange this. 

Interview process

Initial interview w/c 26th June Second round interview at our Tooting HQ, also w/c 26th June.