Senior Regional Account Manager

At Florence, we’re on a mission to be the number one tech provider for health and social care staffing.

Florence is one of the UK’s fastest-growing healthcare tech specialists, founded by an NHS doctor with an ambition to transform care with people-first technology. Our app empowers health and social care teams; helping thousands of nurses, carers and organisations take control of their work and learning every day.

With over 100,000 e-learners, 90,000 care professionals and 2,000 care organisations joining Florence since 2017, we’re growing even further after a successful $35m series B funding round in June 2022.

We are a growing team of 200+ with offices across the UK including Birmingham, Glasgow and London. The growth continues as we put Florence on the international map, expanding to France and Canada. This is a really exciting time to be joining a fast growing, mission led company and be a part of a tech startup with a purpose.

Find out more about our mission to make care outstanding at www.florence.co.uk/about-us

We are looking for a people focused Area Manager to manage and guide an amazing team of Regional Account Managers and Account/Senior Executives. You will lead an exceptional team to maintain and grow our health and social care clients across Scotland to drive and excel Florence's growth in these regions.

Responsibilities

• Manage a high performing team of Regional Account Managers and Account Execs/Senior Account Execs to deliver an excellent service to our clients.
• Retain, manage and grow the volume of business across your teams geographic regions, inline with company targets.
• Provide leadership, guidance, and support to ensure a high level of employee performance and engagement. Foster a positive work environment in line with the Florence Values and culture. Confidently and discreetly manage any staffing or performance issues that may arise.
  
• Develop and nurture talent from within your team to progress their career and become high performers
  
• Incorporate data and insights into your decision-making process on an ongoing basis. Utilise data to understand opportunities in your area and allocate resource appropriately
• Maintain strong communication and collaboration with management and stakeholders across the business
  
  

Requirements

• Extensive people management experience
• Strong communication and relationship building skills
• Solid understanding and experience of using data to make strategic decisions
• Exceptional listener who naturally shows empathy and understanding internally as well as externally to our clients.
• Solution focused with a positive and can do attitude
• Proficiency and experience in the client negotiation process
• Ability to demonstrate a growth mind set
• Understanding of the Health and social care industry
• Experienced in Hubspot or other CRM Platforms
• Ability to demonstrate a growth mind set

Benefits

• 25 days holiday (pro-rata) + Bank holidays and holiday rollover / buy more holiday scheme
• Cycle to work scheme
• Learning budget with Learnerbly
• Private Healthcare
• Enhanced Maternity & Paternity
• Standard pension contributions
• Opportunity to contribute to growth in an early-stage startup
• Fun, friendly and collaborative startup office environment
• Regular company and social outings

EQUAL OPPORTUNITIES

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.