Area Manager - London & Surrounding Areas - 6 Month FTC

This is a really exciting opportunity to join our Head Office Retail Management team, looking after our original and founding flagship territory - London & surrounding areas! Our Area Managers support and manage all Retail operations within their specific location. You will ensure all retail operations within their territory are running efficiently, including managing and supporting all retail staff, driving store sales and team motivation, and supporting any in store events and future area Pop-Ups.

About Us

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The role

Your key responsibilities will include but are not limited to:

• Be the first point of contact for Retail Employees - from Makeup Artists to Management
• Develop and maintain strong relationships with all partnering stores and HQ teams - regularly visiting all permanent counters, as well as Pop-Ups
• Work closely with Business Managers to ensure employee rotas are created on our HR system
• Utilising creative sales tactics to ensure monthly, quarterly, and annual targets are reached and exceeded
• Encourage and recognise outstanding team performance, always boosting team motivation and morale through a compelling vision and direction to encompass Trinny London core values
• Responsible for recruiting high-calibre Retail staff that reflect the Trinny London brand
• Continually train, coach and develop employees and the management team to ensure they can carry out their roles effectively
• Identify and address any performance needs within the team in a timely and effective manner, escalating to the appropriate channels where necessary
• Ensure all employees have an annual appraisal and 121s are completed within the timeframe set to drive and encourage individual performance
• Ensure store training and development programmes are being implemented and monitored for success
• Ensure all employees are adhering to company policies and maintaining standards
• Weekly and monthly reporting on store KPIs and targets, delivering to senior management on a monthly basis
• Conduct regular 1-2-1s with employees to ensure targets, productivity and KPIs are met
• To provide support and advise Managers on setting consistent performance action plans, conducting investigations and advice on the procedures in line with company guidelines
• Help to organise and set up Pop-Ups & new counters as well as events across the UK

Requirements

The key skills and experience required for this role are:

• Experience managing store teams within a Retail/Head office environment
• Customer-centric, with an affinity for understanding consumer mindsets (both internally and externally)
• You’ll be eager to roll up your sleeves and get deeply involved in a team, doing what it takes to help to make things happen
• You’ll be able to influence stakeholders, customers, suppliers and peers
• Can work on a broad range of activities, and is able to investigate and resolve complex issues
• Excellent organisational skills with the ability to juggle an ever-changing workload within a fast-paced environment
• Confident with Google Drive and Microsoft 365 programs
• Excellent verbal and written English
• Excellent prioritising skills between tasks with minimum supervision
• Excellent communication skills
• Good attention to detail with a methodical approach
• Experience with event planning and execution
  

This role will be based in our Head Office and requires flexibility on working days. Our week runs from Monday to Friday, and includes working bank holidays and some weekend work. You will be based at our HQ a minimum of 2 days a week, with 2 in-field visiting stores (UK-wide) and 1 day working from home. You will also support and attend events throughout the UK when required.

If you want to be part of our ever-growing team but you don’t think you completely fit the bill, apply anyway! We’d love to hear from you.

Benefits

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too, so here are our benefits:

• 28 days holiday inclusive of bank holidays
• Flexible working, with core hours and flexibility either side
• Welcome to Trinny London Starter Stack and Swag
• Company discount for yourself, your friends, and family
• Vitality Health Scheme
• Enhanced family friendly packages (enhanced company pay for maternity, paternity, shared parental and adoption)
• Pension Scheme
• Cycle to Work Scheme
• T-Parties = socials, such as summer and festive celebrations
• We are also partial to the odd Wellbeing Day

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds with unique perspectives, ideas and experiences.