TLC Customer Service Representative, Full Time

We are looking for a TLC Customer Services Representative, who will work alongside our current team to respond to queries received from customer via emails and Live Chat. This role is primarily remote working based, however, once a month you will be required to travel to our London based office for a team day. The role is full time. Your normal hours of work are 40 hours per week, exclusive of rest breaks. Your working week runs Monday to Sunday and you are required to work 5 days in any 7 day period, within the hours of 9am-10pm.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Responsibilities

Key responsibilities will include:

• Responding to Email and Live Chat queries from our worldwide customer base, via Zendesk
• Responding to a wide range of queries including order status checks, Match2Me and product advice etc
• Ensuring customer requests are responded to in a timely manner, our average wait time is 24-48hours for emails and 45seconds for Live Chat
• Following up queries via telephone is necessary.

Requirements

The key skills and experience required for this role are:

• Previous customer service experience within the Beauty Industry or Retail
• Broad knowledge of operating systems, such as, Zendesk
• Passionate about beauty and customer service,
• Being able to cope and excel in a fast paced working environment
• Excels working within a team.

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

Benefits

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• 33 days holiday, including bank holidays
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme
• Employee share scheme
• Discretionary annual bonus
• An annual personal training and development budget
• Enhanced family friendly packages
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.