Senior Knowledge Management Procedure Officer

The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. To achieve our mission, we partner with diverse allies around the world to drive positive change across global supply chains and in many of our most critically important natural landscapes.

Our alliance spans 70 countries and includes farmers and forest communities, companies, governments, civil society, and millions of individuals. Together we work to protect forests   and biodiversity, take action on climate, and promote the rights and improve the livelihoods of rural people.

As an international nonprofit organization with more than 30 years of experience in sustainability transformation, we understand that the social and economic well-being of rural communities is tightly connected to ecosystem health. This knowledge has shaped our rigorous programs to advance sustainable land-use and commodity production.

At the Rainforest Alliance we combat climate change, protect forests and biodiversity, promote human rights, and improve livelihoods. The enormity of the social and environmental challenges we are facing requires working together in a broad alliance. This is why we bring farmers, forest communities, companies, and consumers together to change the way the world produces, sources, and consumers.

Why

To protect nature and improve lives it’s becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.

How

Our growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability, and any other protected group.

Position summary:

The Supply Chain Excellence department provides guidance, services and digital tools to producers and companies, enabling them to join our programs, achieve certification, monitor progress, trade and make sustainability claims, and generally manage their supply chains and responsible sourcing relationships

The team is structured across five pillars, accountable for the consolidation and alignment of strategic programmatic direction (concept owners); the design process and overall architecture; change project program management; development; and customer success / support.  These teams work closely together, and with key internal and external stakeholders, to deliver our concept strategies.

As the Senior Knowledge Management Procedure Officer, you will work with internal stakeholders to ensure that our publishing processes are streamlined and that the content we publish brings added value. It will be your job to decide on the appropriate channel for each incoming publication request. You will also identify trends, (e.g., from frequent queries) and initiate an appropriate response to close the gap on missing knowledge, process or procedure. This could involve requesting additional training for customers, or building/revising current knowledge assets such as our Frequently Asked Questions lists or Standard Operating Procedures. Additionally, you will lead the processing, maintenance and creation of Standard Operating Procedures for the Knowledge Assets Squad. In all these responsibilities, you will promote structure, consistency and trust and thereby drive stakeholder satisfaction.

Responsibilities: 

• Lead and streamline the (internal) Knowledge Management Service Desk

• Identify trends and initiate an appropriate response to close the gap on missing knowledge or a missing process.

• Lead the Content Management Standard Operating Procedures

• Lead the governance of Standard Operating Procedures or Work Instructions for customer facing staff

• Decide on the appropriate channel for each incoming publication request.

• Work with internal stakeholders to ensure that publications have a consistent ‘tone of voice’ and are empathetic to end-user needs.

• Lead the versioning and ownership of email templates.

• Create a culture of structure, consistency and trust with your internal stakeholders.
  

Qualifications: 

• Education: Bachelor’s degree or higher

• Work Experience: Minimum 5 years of relevant experience

• Organisational Skills: Our ideal candidate is highly organised, structured, has an eye for detail and leads multiple priorities in a time sensitive manner.

• Interpersonal skills: Strong stakeholder and change management skills are essential. Should be able to communicate effectively with all levels of management within the organization.

• Communication Skills: Excellent writing, editing and verbal communication skills in English are required.

• Computer Skills: Proficient in Microsoft Office, Jira, knowledgebase systems would be an advantage

• General Work Approach: Our ideal candidate is customer orientated, and identifies and then acts on opportunities for standardization.

• Mission: Knowledge of sustainability practices, a passion for environmental issues and experience with certification in sustainable agriculture and/or forestry preferred

• Travel Requirements: Ability to travel up to 20% per year, including internationally

Job Level: 4A

Salary: Commensurate with experience.

Deadline:  July 14, 2023

Notes: Only candidates authorized to work in the Netherlands, Guatemala or Europe will be considered.

If you have any questions about the job vacancy, please contact the HR department: [email removed - click apply for more details]