IT Support Intern

⚡ Who we are

Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 240 people and 50 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.

As an IT Support Intern at Lodgify your main objective is to troubleshoot and resolve issues with computers, software and other related technologies, in order to maintain and improve the working environment of the internal users. You will directly support employees and help them to do their best work with reliable and efficient technology.

⚡ Responsibilities

Handle IT support requests from internal employees Endpoint management through Jumpcloud Laptop, mobile and IOT device troubleshooting Third party software administration (Google Workspace, MS Office, Slack, Notion, etc.) User account management (Google Workspace, Jumpcloud) Device provisioning using the Asset Management System Password management and administration through Keeper VoIP phone system maintenance (3CX) Video conferencing support (Google Meet, Airtame) Technical documentation in our wiki in Notion Define software and hardware specifications in response to user requirements Identify and propose areas to maximise user experience and productivity in the working environment

⚡ Requirements

Undergraduate or Degree in computer science/engineering or other related field Familiar with IT support concepts Good technical knowledge of Operating Systems (Windows, MAC and Linux), computer hardware and networking with hands-on troubleshooting experience Able to read and understand technical manuals and process documentation Strong problem solving skills with the ability to research and troubleshoot complex IT related issues Ability to translate and demonstrate complex technical solutions to non-technical users Proven team-working skills by working in a collaborative environment Strong customer service focus Good communication skills in English, both written and verbal Strong organizational skills with ability to efficiently prioritise and execute tasks

Benefits

- Computer and gadgets for your daily work.

- Flexible working hours.

- Regular team-building events and activities.

- Daily Breakfast at the office: Coffee, fruits and more!

- Opportunities of growth and development.

- Training and mentorship program.

⭐ Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. Lodgify is committed to creating a workplace where everyone is heard and feels a sense of belonging.

We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees.

All applications, including CV & cover letter, must be submitted in English. Applications in any other language will not be considered.