Store Manager (37,5 hours)

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

PRIMARY OBJECTIVE OF THE JOB

The Shop Manager position is overall responsible for the performance of their shop.This role acts as a Shop Keeper taking ownership and the initiative to drive performance through managing KPI’s, including customer experience, developing the team and ensuring White Stuff’s presence in the local community.

WHAT YOU’LL BE DOING

Sales and Service Management

• Actively reviewscustomer feedback and observes the team to ensure that they are making ourcustomers feel welcome and at home at our shops. Is then able to identifyand implement changes where needed.
• Drives the team toensures commercial opportunity’s that their shop offers are maximised to increasesales and drive KPI performance
• Understands theimportance of capturing customer data, and ensures the team are compilingcustomer information and identifies marketing opportunities to drive salesand brand awareness
  

Visual Presentation

• Understands andensures brand VM standards and layouts are implemented in an appropriateway for the shop and local market.
• Creates a commercialenvironment in the shop where the management team consistently evaluatesthe floor layout and Sales trends, and takes appropriate action to ensurethe shop floor is responding to commercial opportunity’s
• Sets the expectationthat Product and Shop standards are excellent, follows this through byregularly reviewing and providing feedback to the team
  

People Management and development

• Effectively plansstaffing and payroll budgets to ensure staff planning is effective so thatthe right people are in the right places at the right times.
• Ensure the wholemanagement team motivates and inspires the team to achieve KPI performancethrough ensuring we are providing an amazing customer experience to all ofour customers.
• Using the toolsprovided to help develop the teams’ knowledge so they can suggest theright products and outfits for our customers
• Creates businessobjectives for the shop, that the whole shop team can understand how theycan have a positive impact on them
• Sets a positiveatmosphere, through ensuring the management team create a positive teamatmosphere in the shop which is focused on delivering results and workingas a team
  

Shop Operations

• Reviews the deliveryand replenishment operation to ensure that it is effective and commercial.
• Leads stock take andtakes responsibility to ensure an accurate reconciliation.
• Ensures thatcustomer queries and complaints are dealt with in a positive manner toensure that wherever possible our customers leave happy
• Actively seeks andcreates opportunities in the local area that could benefit the shop, eglocal events
• Ensures that theylook at all recruitment opportunities to be able to attract, recruit andretain high calibre team members
  

WHAT WE’LL OFFER YOU

As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonusopportunity
• Up to 33 daysholiday per annum (pro rata'd)
• 2 extra (paid!) daysoff per year to volunteer in the local community
• 50% discount and auniform allowance
• BUPA Medical andDental Insurance
• Healthcare cash planand Life Assurance
• Interest free seasonticket loan
• Pension contribution
  

We are committed to creating an environment where we can all be proud to work and be ourselves.Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.