Job Title: Head of Product Delivery
Working Pattern: Monday to Friday (09:00-17:00)
Salary: up to £90,000 and up to 30% bonus and benefits
Location: we could support hybrid working from our London office
We are seeking a dynamic and experienced Head of Product to lead our Digital Channels and Savings division at Tandem Bank. In this role, you will be responsible for overseeing a dedicated tribe consisting of three Product Owners and five squads. Your primary objective will be to drive the development and delivery of all savings products, including green savings, IASA (Instant Access Savers), fixed term savers, and other related offerings. Additionally, you will oversee the development and enhancement of all customer-facing digital channels, such as the website, mobile app, Loop (money sharing app), design language, and the payments platform.
We’re Tandem. The UK’s fairer, greener, digital bank providing hard working people across the UK with greener ways to spend, borrow and save.
With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.
We’re on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.
We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences. Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.
What you will be working on:
- Lead and manage the digital tribe, with a team of product owners and squads, to deliver innovative and sustainable savings products and customer-facing digital channels.
- Collaborate closely with the Product Owners and squads to define and execute the product roadmap, ensuring alignment with the bank's green/sustainability focus.
- Oversee the end-to-end product development process, from ideation to launch, and continually assess product performance and customer feedback for ongoing optimization.
- Work closely with the customer and brand council within the bank, engaging with representation from the Executive Committee (ExCo) and the Board, to ensure product strategies align with the bank's overall vision and values.
- Foster a culture of collaboration, innovation, and continuous improvement within the tribe, empowering team members to deliver high-quality products and experiences.
- Collaborate with cross-functional teams, including design, engineering, data, and marketing, to ensure seamless integration of product initiatives and maximize customer engagement.
- Stay informed about industry trends, emerging technologies, and regulatory changes related to sustainable finance and digital banking, and apply this knowledge to drive product innovation and differentiation.
- Report directly to the Director of Data and Digital, providing regular updates on product development, performance, and future plans
What we're looking for:
- Proven experience (8+ years) in product management, preferably in the financial services industry, with a strong focus on digital channels and savings products.
- Demonstrated leadership experience, overseeing and managing cross-functional teams in an agile environment.
- In-depth understanding of savings products, including green/sustainable financial solutions and their unique challenges and opportunities.
- Familiarity with customer-facing digital channels, including web, mobile app, and payment platforms.
- Knowledge of UX/UI design principles and ability to drive a cohesive design language across multiple digital touchpoints.
- Excellent strategic thinking and problem-solving abilities, with a track record of successfully delivering complex projects on time and within budget.
- Strong stakeholder management skills, with the ability to effectively communicate and influence decision-making at the executive level.
- Passion for sustainability and environmental responsibility, with a deep understanding of the green banking landscape.
- Exceptional written and verbal communication skills, including the ability to articulate complex concepts to both technical and non-technical stakeholders.
- 25 days annual leave plus 8 days bank holiday
- Buy or sell up to 5 days holiday a year
- 1 day off for your birthday
- Electric Vehicle scheme
- Cycle to work scheme and a free helmet
- Reward Hub for treats, cash back and discounts
- Pension contribution matched up to 4%
- 2 days per year paid volunteering
- Free cereal and snacks in the office
- Smart tech scheme (buy goods with 0% interest)
- 10% discount on solar panels
- Quarterly team social budgets
- Healthcare plan through Westfield Health
- Free flu jabs
Take part in our Green Deal
- Volunteer 2 days a year for charity > receive an early Friday finish
- Raise £200 per annum for charity > Tandem provide PR and marketing support
- Have renewable energy at home > receive an additional 1-day annual leave
- Drive a lower emissions or hybrid car > free raffle entries with the chance to win a weekend away for 2
- Drive an electric car > receive £500 towards a home charger
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.