Operations Manager - London

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

As an Operations Manager at Lime you are a market manager for the London area. You are the eyes on the ground and the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market. You will also maintain your markets P&L and you’ll manage a team of early career warehouse staff; providing guidance and coaching to ensure everyone performs at their best.

What You'll Do:

Own and manage  your market ensuring it hits operating metrics and consistently meets or exceeds defined KPIs and using data to identify trends, improve processes and customer experience Lead warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams  Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials  Define and implement an operations strategy for your region that advance the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment; while managing employee scheduling and task deliverables  Represent Lime through partnership with our Government Relations team in meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key stakeholders   Spearhead safety initiatives for our staff riders and vehicles to ensure safety remains the #1 priority Create a positive, inclusive, and safe workplace where people genuinely want to work

About You:

4+ years of prior work experience within an operations, consulting, engineering, or similar fields  with a demonstrated background in driving and executing operational excellence with knowledge of how a P&L functions and the ability to understand metrics and KPIs and the levers to pull to drive results  1+ years of people leadership experience attracting, developing and motivating top-tier hourly and professional level staff  Tenacious with a willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment.   Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.  Advanced experience using Excel or Google Sheets and knowledge of SQL is a major plus. Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions   Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role 

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Why Lime? 

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team: 

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.