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Make an impact in the lives of animals in need at Battersea, a haven for dogs and cats that offers a compassionate and fulfilling work environment.
Overview
Salary
£16324
Location
Old Windsor, UK
Expires
Expires at anytime
Organisation summary
At Battersea, animals are at the heart of our mission. We are a refuge for dogs and cats, offering expert care, abundant love, and a personalised approach to their welfare. We take time to understand our furry friends' unique traits and quirks to match them with perfectly suited new homes. We are looking for team members to drive our dedication to all dogs and cats in need.
Role Summary
- Function as the first point of contact for individuals requesting Battersea's assistance.
- Answer inquiries on intake lines, offering guidance on policies, and providing empathetic customer service.
- Schedule the intake of animals, ensure necessary data is captured prior to their arrival, and welcome them to our centre by ushering them into kennels and recording critical behavioral and medical details.
- Operate our Lost Dogs line, assist in reuniting pets with their families both within and outside Battersea.
Role Requirements
- Compassionate individual with strong customer service skills.
- The role accommodates weekend work and involves significant physical tasks to maintain the highest standards of care for our animals.
- Resilience and adaptability to manage the varied challenges of this role.
Application Process Details
- Battersea values its employees and offers a broad spectrum of benefits for their wellbeing, including generous pension contributions, discounted gym memberships, an Employee Assistance Programme, and a free healthcare cash plan.
- We are equally committed to providing learning and development opportunities for career growth.
- We are dedicated to creating a diverse and inclusive environment and encourage applications from all community sections
At Battersea, we are dedicated to never turning away a dog or cat in need of help. We provide each animal with abundant love, expert care, and take the time to understand their unique characters and quirks to find them a new home that suits them perfectly. Join our team and contribute to our mission of being there for every dog and cat, wherever they are, for as long as they need us.
The role: As a Dog Intake Coordinator at our Battersea Old Windsor centre, you will be the first point of contact for individuals seeking support from Battersea. Your responsibilities will include answering inquiries on our intake lines, offering clear guidance on our policies, and providing supportive, empathetic customer service. You will coordinate the scheduling of animals coming into our care, ensure we have the necessary information before their arrival, and welcome them on-site by settling them into kennels and recording key behavioral and medical details. Additionally, you will operate our Lost Dogs line, assisting in reuniting pets with their families both within and beyond Battersea.
Job requirements: This position is ideal for a compassionate individual with strong customer service skills, seeking a meaningful role that accommodates weekend work. The role involves significant physical tasks required to maintain exceptional standards of care for our animals. We are looking for candidates with resilience and adaptability to manage the varied challenges of this role.
Benefits: Battersea values its employees and offers a range of benefits to support their wellbeing. These include pro-rated annual leave, discounted gym memberships, cycle to work schemes, an Employee Assistance Programme, generous pension contributions, and a free healthcare cash plan. We are also committed to providing ongoing learning and development opportunities to support your professional and career growth.
Diversity and inclusion: We are committed to creating a welcoming and inclusive environment for all staff, volunteers, and trustees. We operate an anonymised shortlisting process and encourage applications from all sections of the community. As a Disability Confident Committed Employer, we are attentive to any adjustments needed during the application or interview stages to help you perform at your best.
