Rehoming & Welfare Coordinator (Dog Rehoming)

At Battersea, we are dedicated to never turning away a dog or cat in need of help. We provide each animal with abundant love, expert care, and get to know their unique characters and quirks to find them a new home that suits them perfectly. Join our team and contribute to our mission of being there for every dog and cat, wherever they are, for as long as they need us.

The role: As a Rehoming & Welfare Coordinator for dog rehoming at Battersea, you will be a champion of exceptional customer service, ensuring that the dogs in our care find the most suitable homes. You will utilize your empathy, insight, and communication skills to guide our customers through the rehoming process, asking thoughtful questions to understand their needs and lifestyle. Collaborating closely with our kennel teams, you will identify potentially matching dogs and support a positive, successful rehoming process. You will act as a trusted and professional point of contact for all customer inquiries, confidently engaging with the public via phone, email, in person on site, and during home visits, representing Battersea with warmth, clarity, and a commitment to our values.

Job requirements: This role requires a person with resilience and adaptability to handle all aspects of the job, including the physical tasks necessary to provide exceptional standards of care to our animals. We are looking for individuals who can handle the unique challenges that each day may bring.

Benefits: In return for your commitment to our cause, Battersea offers a range of employee benefits to support your wellbeing. These include 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full-time employees, discounted gym memberships, cycle to work schemes, an Employee Assistance Programme, access to Wellbeing Resources, generous pension contributions up to 10% employer contribution, and a free healthcare cash plan covering treatments like dental, optical, physiotherapy, chiropody, and acupuncture.

We are committed to providing learning and development opportunities to our employees, supporting your professional and career development through digital and in-person training programmes, leadership and management training, mentoring, and much more.

Diversity and inclusion: We are committed to providing a welcoming and inclusive experience for all staff, volunteers, and trustees. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. As a Disability Confident Committed Employer, we will discuss any adjustments you may need at application and/or interview stage to perform at your best.